IT&S Technician

Job Description

Supports, troubleshoots, maintains and resolves end-user software and technical issues in order to maximize effective use of technology to end users. Provides support for all end-user equipment including desktop, laptop, printers, scanners and hospital equipment.

Job Responsibility

• Provides remote and hands-on technical support and training to end users.
• Assists with testing of clinical applications with users and appropriate applications teams.
• Investigates problems between applications and other interfaced systems and instruments.
• Assists in coordination with vendors on break / fix issues as necessary (vendor installs, monitors and maintains all hardware and all remote software systems).
• Participates in the disaster recovery and back up / recovery drills.
• Complies with regulatory agency standards and participates in preparation for visits.
• Travel to office locations to perform job duties, as needed, is required.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Preferred skills :

Hardware and Software Support

Epic End-User Device (EUD) and Application Support

Job Qualification

The salary range and / or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and / or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).