Help Desk Analyst

State of CaliforniaSacramento, CA, United States

1 day ago

Job type

Full-time

Permanent

Job description

Are you interested in becoming a member of a supportive and dedicated team leading implementation of Universal PreKindergarten in California through an innovative, inclusive, and high-performing early education system in California? The Early Education Division (EED) at the California Department of Education (CDE) supports the State's early education system by advancing equitable opportunities that optimize thriving children, families, and communities through the implementation of universal prekindergarten. By supporting early education programs and teachers through research and evidence-based training, resources, and guidance, the EED helps ensure all of California's children have access to high-quality services and education and have a strong early learning and care foundation for school and lifelong success.

The Applied Data Research and Evaluation Office is looking for a knowledgeable, analytical, hardworking, organized, independent, and committed professional to join the EED Data Help Desk to provide technical assistance to the California State Preschool Programs (CSPP) contractors. The incumbent will provide customer support for data submissions and engage in trouble shooting to resolve issues for end users. The incumbent will support data collection expansion required by legislation and statute for the CSPP. The analyst will collaborate with the EED Policy Office and Guidance and Regulation Office, as well as Early Education Nutrition and Fiscal Services and the Technology Services Division to plan and implement data system improvements; update system documentation; communicate and facilitate CSPP contractor training for data submission; and provide data analytics to increase CSPP enrollment.

For more information please see the duty statement.

You will find additional information about the job in the Duty Statement .

Working Conditions

HYBRID

This position is headquartered in Sacramento and may be eligible for a hybrid telework schedule for eligible applicants residing in California. A hybrid telework schedule includes working remotely and physically reporting to the office.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
STAFF SERVICES ANALYST

Additional Documents

Job Application Package Checklist

Duty Statement

Position Details Job Code # :

JC-497442

Position #(s) : 174-656-5393-XXX

Working Title : Help Desk Analyst

Classification :

ASSOCIATE GOVERNMENTAL PROGRAM ANALYST $6,031.00 - $7,547.00 A

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Shall Consider :

STAFF SERVICES ANALYST

$3,861.00 - $4,839.00 A

$4,181.00 - $5,233.00 B

$5,014.00 - $6,276.00 C

# of Positions : Work Location :

Sacramento County

Telework : Hybrid

Job Type : Permanent, Full Time

Facility :

Early Education Division

Department Information

The California Department of Education (CDE) oversees the state's diverse and dynamic public school system, which is responsible for the education of more than six million children and young adults in more than 10,000 schools with 295,000 teachers. The CDE and the State Superintendent of Public Instruction are responsible for enforcing education law and regulations; and for continuing to reform and improve public elementary school programs, secondary school programs, adult education, some preschool programs, and childcare programs. The CDE's mission is to provide a world-class education for all students, from early childhood to adulthood. The CDE serves our state by innovating and collaborating with educators, schools, parents, and community partners, preparing students to live, work, and thrive in a highly connected world.

Special Requirements

To be considered for this job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. If you are new to California State service and you do not have list eligibility, you must take the exam for this classification.

Please note : A separate application is required for the examination and must be submitted to the address on the examination bulletin.

The examination bulletin(s) may be viewed on the California Department of Education Web page at : Examinations Bulletins - Exams & Jobs (CDE Intranet) or at the link below :

Associate Governmental Program Analyst :

Staff Services Analyst :

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date : 11 / 12 / 2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and / or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination / Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below :

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to :

Department of Education

Human Resources Division-Mail In

Attn : C&P PC 2587 / JC-497442

1430 N Street, Ste. 1802

Sacramento , CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at :

Department of Education

Department of Education Drop-Off

Attn : C&P PC 2587 / JC-497442

1430 N Street (Lobby Drop-Off Box)

Sacramento , CA 95814

08 : 00 AM - 05 : 00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job :

Current version of the State Examination / Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

Resume is optional. It may be included, but is not required.

Statement of Qualifications -

Interested individuals MUST submit a Statement of Qualifications (SOQ) with their application. Resumes, letters, and other materials do not take the place of the SOQ. The SOQ should have a title of "Statement of Qualifications, Your Name ," be no more than 2 pages, no smaller than 12-point font, and address the following :

With consideration for the desired qualifications listed and duties as listed in the duty statement, please describe how your professional experience or education qualifies you for this position.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate :

Ability to reason logically and creatively to resolve complex issues

Ability to effectively research and interpret laws, regulations, policies, and statistical data

Excellent written and oral presentation skills

Ability to establish and maintain collaborative partnerships with individuals and groups possessing varied backgrounds and perspectives

Excellent time management and organizational skills

Experience working with Microsoft Windows, Word, Excel, and Access

Benefits The State of California provides comprehensive benefits packages determined by the employee's bargaining unit. Some of these benefits include :

Medical benefits, including health, dental, and vision insurance

Paid holidays : 11 paid State holidays, 1 personal paid holiday, and 2 professional development days

401(k) and 457(b) Plans (Savings Plus)

Employee Assistance Program

Commute Program

More benefit information can be found on CalHR's website : Benefits Summary

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact :

Javier Heredia

(916) 323-1539

jheredia@cde.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact :

Randi Thompson, EEO Officer

(916) 445-9174

oeoinfo@cde.ca.gov

California Relay Service : 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Important Application Instructions

How to Apply for state jobs :

Electronic applications submitted through your CalCareer account are highly recommended.

DO NOT include any confidential information on any documents you submit for this job vacancy. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, age, student identification number, driver license (unless required), examination results, LEAP status, and marital status.

Incomplete or late application packages will NOT be considered.

For experience to be considered, your STD 678 (state application) must be complete and include dates, accurate hours per week, total time worked, duties and responsibilities, and contact names and phone numbers of supervisors. Applications that are submitted blank or with "see resume" in place of duties performed will be considered incomplete.

For civil service classifications, do not use working titles.

If you choose not to submit electronically and are mailing or dropping off your hard copy State Application (STD. 678), use the revised 06 / 2024 version.

If you are using education to meet the minimum qualifications, you must submit a copy of your transcripts or diploma. Foreign transcripts must be accompanied by an academic credential evaluation. List of approved agencies : Foreign Transcript Evaluation (CL-635)

Please note that the CalCareer system will not allow you to make changes to your application once it is submitted.

Candidates who reside outside of the State of California may be admitted to the job interview but must provide proof of residence in California prior to being eligible for appointment.

For general information about getting a job with the state, please view the job series videos here : Work4CA : How to Get a State Job Series

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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Help Desk Analyst • Sacramento, CA, United States