Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Westbrook, Maine. In this role, you will play a crucial part in ensuring smooth operations by assisting with order management, collaborating with procurement, and maintaining stock levels. This position offers an opportunity to contribute to a dynamic wholesale distribution environment while receiving comprehensive training to set you up for success.

Responsibilities :

• Handle incoming and outgoing customer service calls with a focus on accuracy and efficiency.
• Process and manage customer orders, ensuring accuracy and timely fulfillment.
• Collaborate with procurement teams to monitor inventory levels and maintain stock availability.
• Provide clear and effective communication with customers regarding product inquiries and order status.
• Assist in resolving customer concerns and issues to ensure a positive experience.
• Maintain detailed records of customer interactions and transactions.
• Participate in training programs to enhance job-related skills and knowledge.
• Adapt to schedule changes and work collaboratively within a team environment.
• Proven experience in customer service, preferably within a call center or order entry environment.
• Strong communication skills, both verbal and written, with the ability to address customer inquiries effectively.
• Familiarity with order entry systems and inventory management processes.
• Ability to multitask and prioritize tasks in a fast-paced work environment.
• Demonstrated problem-solving skills with a focus on customer satisfaction.
• Availability to work flexible hours, including potential weekend shifts.
• Commitment to completing the contract term with reliability and consistency.