Patient Services Representative I
Job Description
Job Description
Description
- Greet patients as they arrive and leave our clinic in a friendly manner. The Front Desk / Receptionist is responsible for greeting patients in a professional manner;
- updating and verifying patient information, including obtaining patient ID / insurance information, processing copayments, and registering patients in the billing system;
- maintaining a smooth flow of communication between patient, provider, and clinical staff; handling scheduling inquiries;
and providing other assistance as needed.
Schedule :
What you will be doing
- Greet and check in patients in a friendly, courteous, and professional manner.
- Accurately enter / update / verify insurance information and patient demographics and work with several medical computer programs.
- Completes patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy.
Obtains and documents missing information required for registration.
- Prepares paperwork for patient visits.
- Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed.
Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
- Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
- Acts as a liaison between patients, guests, back office staff and providers.
- Reconciles cash against daily charge and cash reports.
- Schedule and confirm patient appointments as needed.
- Create, distribute, and file new patient charts / medical records.
- Perform clerical tasks such as copying, sorting, scanning, and faxing.
- Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of all forms;
updating medical records as needed, etc.
- Keep the front desk area and waiting room clean and tidy and re-stock with necessary supplies
- Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.
- Perform any other duties as assigned
What you know
Required
- High school diploma or GED
- Strong verbal and written communication skills
Desire
- Telephone operator or high call volume experience
- Entry Level
- BSM Consulting : New Employee Orientation
- 1st Health Compliance Training (as required)
What you will receive
- Competitive wages
- Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
- Generous paid time off (PTO) program
- Seven (7) company paid holidays
- 401(k) retirement plan with company match
- An organization focused on People, Passion, Purpose and Progress
- Inspirational culture
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