Product Manager, Vice President - Digital Communications Strategy

Product Manager In Digital Communications Strategy

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Digital Communications Strategy, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

The Communications Strategy team connects platform capabilities and communication channel strategies to deliver enhanced outbound messaging (like email, text and push), improve customer experiences, and drive business value. As a Vice President on the Communications Strategy team, you will own and drive key strategic initiatives with confidence and precision. You'll proactively identify gaps and opportunities, develop solutions that balance risks and business needs, and build robust relationships with business partners. You will identify the need for and create impactful and intuitive documentation and presentations that empower partners to leverage communications capabilities effectively. You will champion best practices, guide partners in delivering customer communications and help in the Communications products shift to a self-service model.

Job responsibilities include :

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Develop and maintain robust, collaborative relationships with business partners, prioritizing stakeholder management and relationship building to facilitate effective communication and foster trust
• Own and drive strategic communications initiatives. Identify gaps, opportunities, and areas for improvement in communication strategies, and take the lead in developing and executing on effective solutions
• Serves as a front-facing representative of the Communications product, supporting business partners across the organization with a wide range of communications needs
• Proactively influence communication strategies, promote best practices and guide engagement with Communications team with the development and facilitation of a roadshow curriculum to deliver to product teams across the organization
• Manage and consistently improve documentation and presentation materials to support business partners throughout their communication discovery, build and implementation journey
• Determine how to measure the success and impact of various initiatives, using data to evaluate effectiveness and guide future strategies
• Demonstrate exceptional organizational and leadership skills to manage multiple priorities, ensuring consistent, high-quality execution of communications strategies and effectively connects stakeholders by identifying and engaging the appropriate teams and individuals, ensuring timely consultation and collaboration to drive optimal outcomes

Required qualifications, capabilities, and skills include :

Preferred qualifications, capabilities, and skills include :