Manager, Airport Customer Operations

Manager, Airport Customer Operations

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division. Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.

What You'll Do

• Develops employees
• Implements methods of maximizing revenue and controlling expenses
• Oversees day to day customer service operations
• Solicits ideas and / or feedback from employees and accepts accountability for follow-through
• Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance
• Monitors and measures on time performance
• Identifies areas / individuals which require improvement; develops and implements methods to increase / improve performance
• Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly
• Ensures all internal audit requirements are followed and accountable for compliance
• Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed
• Conducts grievance hearings and serves as a grievance hearing officer as required
• Interprets the company's policies in a professional and positive manner to all customers
• Assists Directors with Customer Service Manager interviews and selections
• Aids / guides the development of Customer Service Managers and supervisory staff
• Shift work-including nights, weekends and holidays

All You'll Need For Success

Minimum Qualifications- Education & Prior Job Experience :

Preferred Qualifications- Education & Prior Job Experience :

Skills, Licenses & Certifications :

What You'll Get

Feel free to take advantage of all that American Airlines has to offer :

Feel Free To Be Yourself At American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.