Heavy Equipment Field Service Manager

Posted Thursday, October 9, 2025 at 4 : 00 AM

NED, LLC. is a large heavy equipment dealership with over 30 years of industry experience in equipment sales, rentals, and customer support. Through mergers and acquisitions, NED, LLC. has grown through multiple acquisitions of independent heavy equipment dealerships, including Four Seasons Equipment, MAY-RHI, Earthmovers Construction Equipment, Richardson Service 1991, Inc., Grove River Machinery, and L & N Supply Company Inc. Today the company is re-branded under one unified name, NED – National Equipment Dealers.

Work Schedule : Full time, Monday - Friday 7am - 5pm or until completion of work with occasional weekend hours

Pay : $80,000 to $90,000 / annually; dependent upon skill set

Additional Incentives : Tuition Assistance Program, Boot Allowance, Prescription Safety Glasses Benefits program, added value repair incentive program.

401K : Employer match up to 5%

Benefits : Medical, Dental, and Vision Insurance, company-paid long term & short term disability, company paid life insurance, and many other programs available

Referral Program : You can earn up to $2,000 by participating in our employee referral program.

Time Off Policies : Personal / Sick, Vacation, Holiday Pay, Bereavement Pay, Jury Duty Pay.

Qualifications

Applicant must have 5 plus years of hands-on experience in Field Service Dispatch or logistics background preferably in heavy equipment and show proficiency in dealing in direct customer service support role.

A Field Service Manager directs and coordinates field service operations, overseeing teams of technicians, dispatcher, and Admin staff to ensure efficient and high-quality on-site service delivery for installations, maintenance, and repairs. Key responsibilities include managing staff performance and schedules, optimizing resource allocation, ensuring adherence to service level agreements, and maintaining strong customer satisfaction by resolving issues and providing excellent service.

We represent some of the top brands in the industry including, Hyundai, Construction Equipment, Bell Off-Road Trucks, Manitou, Sakai, Dynapac and other products.

Key Responsibilities

• Team & Operations Management : Oversee daily operations of field technicians, ensuring tasks are completed efficiently and to company standards.
• Scheduling & Resource Allocation : Coordinate service schedules, assign work orders, and ensure optimal use of resources, including technicians, parts, and equipment.
• Customer Satisfaction : Serve as a point of contact for customer issues and escalations, resolve conflicts, and ensure a positive customer experience.
• Performance Monitoring : Track team and individual performance metrics, evaluate work quality, and provide coaching and training to field staff.
• Service Quality & Compliance : Ensure technicians adhere to safety protocols, service level agreements, and company policies.
• Process Improvement : Identify opportunities to improve service delivery, implement new procedures, and leverage technology to streamline operations.
• Leadership & Teamwork : Ability to lead, motivate, and develop a team of field technicians.
• Communication : Strong interpersonal and communication skills for interacting with staff, customers, and other departments.
• Problem-Solving : Aptitude for quickly resolving technical and customer-related issues.
• Organization : Excellent organizational skills to manage schedules, inventory, and complex operations.
• Technical Knowledge : Familiarity with the specific products or services the company offers to ensure quality service.

Common Duties

ADDITIONAL INFORMATION

Veteran friendly company

If you\'re ready to advance your career and help us be "First Choice", fill out our application form by pressing "Apply" below.

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