Tier I Technician

A company is looking for a Tier I Technician - Third Shift.

Key Responsibilities

Create tickets for MACD requests and assist with mobile phone activation

Answer inbound phone calls, voicemails, and chats while maintaining quality assurance scores

Assist other teams with overflow work as needed

Required Qualifications

High school diploma or equivalent

1-2 years of experience with a mobile carrier or in Inbound Contact Centers preferred

A+ Certification is a plus

Ability to secure public trust security clearance

Regular and reliable attendance