Assistant Technical Customer Service ManagerBurke Porter, an Ascential Technologies Brand • Grand Rapids, MI, US
No longer accepting applications
Assistant Technical Customer Service Manager
Burke Porter, an Ascential Technologies Brand • Grand Rapids, MI, US
3 days ago
Job type
- Full-time
Job descriptionSupport performance evaluations and provide feedback to team members. Aid in recruitment and resource planning based on department needs. Contribute to strategic marketing and sales plans for service support and component parts. Monitor and track key performance indicators for customer service operations. Assist in reviewing trip reports, expenses, RFQs, and proposals. Ensure adherence to established procedures and quality standards. Provide outstanding customer support, ensuring timely resolutions to service issues. Assist in managing departmental budgets and resource allocation. Work with product teams to refine service processes and ensure effective knowledge transfer. Assist in managing staffing resources to ensure uninterrupted customer service. Act as a knowledge and experience resource for the team. Promote team-building activities and coaching efforts. Assist in communicating safety protocols, BAAN training, quality standards, and company policies. Support training initiatives, ensuring new hires receive comprehensive orientation. Bachelor's degree in Business or Engineering is preferred 3-5 years of progressive customer service experience Strong knowledge of Microsoft applications, especially Word and Excel Good communication skills : written, verbal and listening; good interpersonal skills Ability to work effectively under pressure Dependable self-starter with leadership skills Detail-oriented and organized Good problem-solving skills Strong mechanical and electrical background required Mid-Senior level Full-time Other Machinery Manufacturing
Assistant Technical Customer Service Manager
Grand Rapids, MI
- $24.00-$30.00 per hour
Overview
Assistant Technical Customer Service Manager role based in Grand Rapids, MI. Salary range provided : $24.00-$30.00 per hour.
Responsibilities
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Seniority level
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Technical Service Manager • Grand Rapids, MI, US