Service Readiness Engineer

A company is looking for a Service Readiness Engineer to ensure new customers and services are prepared for operational life.

Key Responsibilities

Act as the main point of contact for assigned projects, including new services and customers

Identify training and resource requirements and develop test and certification plans for new services

Provide early life support and contribute to continual service improvement processes

Required Qualifications

High School Diploma or equivalent is required

Strong experience in Cisco WebEx / Control Hub, Microsoft Teams Pro, and Crestron XiO

Demonstrated knowledge of professional A / V and Video Teleconferencing systems

Experience in Conference Production and Helpdesk Support is a plus

Preferred training in Cisco and Polycom Endpoints and Infrastructure