Service Center Representative

Service Center Representative

Be there for life's milestones. Hennepin County is seeking multiple Service Center Representatives. As a Service Center Representative, you will provide couples with their marriage license, process a new driver's first permit, and help residents understand their real estate tax payments. Every day, our service centers process hundreds of transactions and each one is unique to the customer. This job may be a match for you if you are customer-focused, detail-oriented, have good communication skills, data entry, and time management skills. Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program. These positions will start at $22.66 per hour. Find us here at upcoming career fairs! Location and hours : These positions are onsite and customer-facing at the following locations. Other locations may open in the future.

Government Center Service Center : 300 South 6th Street, Minneapolis, MN 55415

Maple Grove Service Center : 9325 Upland Lane North, Maple Grove, MN 55369

Ridgedale Service Center : 12601 Ridgedale Drive, Minnetonka, MN 55305

Work hours will be Monday through Friday, between the hours of 7 : 30 a.m. - 4 : 30 p.m. Hours may change in the future or include additional evening and / or Saturday hours. Work location will be assigned by the hiring manager based on business needs and locations selected in supplemental questions. For each location's hours click here. The onboarding program may take place at another center (not their 'home center') due to training needs. All new hires spend their first three days of employment at the Government Center with the Service Centers' Learning and Development Unit. During the first month, new hires will complete an onboarding program with that same unit at their assigned service center. Post onboarding, there are monthly trainings hosted by our department and our business partners that should be attended / reviewed. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire.

About these position types : These are full-time, benefit earning positions. These positions are internally classified as a Service Center Representative. Click here to view the job classification specification. In these positions, you will :

• Provide the following list of services : marriage applications, licenses and certificates (including same-sex and opposite-sex marriages); driver's licenses, permits and IDs; motor vehicle tabs, plates, titles and registrations; water craft, snowmobile and ATV registrations; birth and death certificates; hunting and fishing licenses; auctioneer, transient merchant, lawful gambling, liquor licenses, and precious metals dealers; notary services and notary commission filings; cross country ski licenses; marriage officiant filings; voter registration; and real estate tax payments.
• Prepare and process various applications / documents for county and state agencies and collect appropriate fees.
• Provide accurate and complete information and instructions to the public regarding laws, policies and procedures, and resolve routine customer complaints.
• Maintain working knowledge of laws, policies, and procedures to process transactions.
• Accurately enter data and update records into various county and state programs.
• Perform cashiering, reception desk, and telephone duties.