Flow Meter Management Engineer

Job Description

Job Description

Please Note : This is NOT an IT position.

Job Title : FM&I Product Support Engineer

Division : Meters & Instrumentation Division

Department : Inside Sales

Reports to : Strategic Sales & Customer Experience Manager

Job Summary :

The FM&I Product Support Engineer is the product expert for Flomec Meters & Instrumentation and cloud connected products and cloud-based platform. The role will provide North American distributors, OEMs, and end users with exceptional technical support on product, with a strong understanding of customer applications. Recommending products and utilizing accurate pricing tools and assisting with requests for quotes is required.

Product knowledge will span HARDWARE : flow meters and sensors, instrumentation, and fuel management components; SOFTWARE : flow meter configuration and multi-user / multi-equipment FMS.

Job Details :

• Product Selection : Ability to understand customer applications and flow measurement and / or management needs to recommend optimal product solutions during buying process, or to identify current setup issues and how to best correct them.
• Customer support through the commissioning of new equipment
• Technical Support : Troubleshooting flow meters and cloud connected products and cloud-based platform via phone, email, and video conferencing. Initiating warranty / return claims. Guiding “live” assistance for installation and setup.
• Training : Possess in-depth knowledge of product portfolios to support the initial development and ongoing maintenance of internal and external training tools.
• Knowledge Base Input : Collaborate with Knowledge Base manager to provide new content and maintain existing product information designated for internal and / or external reference.
• Provide technical support with a systems-level understanding of how flow meters integrate into customer applications (e.g., PLCs, SCADA, or control loops). Identify root causes and propose practical, non-standard solutions.
• Market Intel / Feedback : Document and highlight critical information gathered via distributor, OEM, and end user interactions to support business strategy and product development.
• Growth & Development : Possess the desire for continuous learning and development as needs of the business evolve, and product portfolio expands. This may involve attending trade shows and visiting with distributors, along with training other team members.
• Computer & Telephony Skills : Comfortable working with several digital tools to conduct daily tasks. Utilize Webex Contact Center for call and email communication. Own administrator role for FMS software.
• Team Support : Work as a team player with co-workers and in conjunction with other departments. Provide back-up assistance to team members when needed.

These job details are not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. The employee may be assigned other responsibilities as required by the position.

Job Qualifications : Required

Preferred

Job Requirements :

Physical : This role typically involves working in an office environment, often in a sitting position for extended periods while using a computer. May need to lift to 20lbs.

Tools / Equipment : Prior experience with office equipment.

Working Conditions : Temperature-controlled office environment. Infrequent visits to manufacturing, warehouse, and / or shipping areas that require closed-toe shoes and safety glasses.