Product Insights and Reporting, Consultant

Job Description

Your Role

The Integrated Output Solutions (IOS) team is part of the broader Member Experience Transformation team and is responsible for managing the overall controls, requirements, features, prioritization, and sequencing for creating iterative value and / or enhancements to improve the way Blue Shield communicates with our customers. The Product Insights & Reporting, Consultant will report to the Sr. Manager, Product Management. In this role you will play a pivotal part in ensuring thousands of transactional output templates are adequately managed, fully compliant, the processes are streamlined, and budget commitments are achieved. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Responsibilities

Your Work

In this role, you will :

• Manage all requirements and processes across stakeholders (group implementation, sales, legal, mandates, compliance, brand, LOB leads, Comms Governance, I&B Operations, IOS) to ensure all ID cards are configured correctly.
• Supports all ID card service enhancements, OE, AEP, Mandate, Workfront / Graphic Layer requests, and Transformational changes, including advising on transformational opportunities to build our future state
• Owns partnership with Communications Governance, Brand, Creative and Legal / Mandates / Compliance to ensure ID card change management consistency
• Facilitate Request Intake for IT-related ID card requests and Custom ID cards requests; drive stakeholder solutioning sessions, gather and document cost impacts and
• Serve as lead liaison across stakeholder groups to align on vendor performance, including incidents and RCAs. Manage day-to-day vendor commitments across stakeholders to ensure all SLAs are met, and any committed actions are closed timely.
• Create MBR / QBR material to highlight vendor outcomes, performance and support all invoicing and budget activities.
• Owns end-to-end reporting across systems, processes, vendors, and teams, to ensure health plan correspondences are delivered as required across the totality of the system, to meet / exceed all contractual and regulatory requirements
• Serve as product owner backup for all critical ID card functions, including executing changes in CDM
• Analyze ID card incidents and / or corrective actions to identify repeat / common impacts to ensure a holistic fix is deployed and no repeat incidents are realized.
• Drive UAT test planning and execution for ID card related projects

Qualifications

Your Knowledge and Experience

About the Team

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities - join us!

Our Values :

Our Workplace Model :

At Blue Shield of California and the Ascendiun Family of Companies, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose - whether working in the office or through a hybrid approach - by providing clear expectations while respecting the diverse needs of our workforce.

Two Ways of Working :

o Member-facing and approved out-of-state roles remain remote.

o Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.

o For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

Physical Requirements :

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office / deskwork - Activity level : Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity :

External hires must pass a background check / drug screen. Qualified applicants with arrest records and / or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.