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Client Success Manager
Client Success ManagerRadix • Scottsdale, AZ, US
Client Success Manager

Client Success Manager

Radix • Scottsdale, AZ, US
14 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

About Radix

Radix is a fast-growing SaaS company serving the multifamily industry with actionable data and insights. Our values- Curiosity, Resilience, Impact, Courage, and Responsibility -are at the heart of how we operate and grow. At Radix, building products isn't just about adding features-it's about delivering transformative insights that empower the multifamily industry. Our Client Success Manager role is crucial to ensuring our clients' long-term success and realizing the full value of their Radix investment.

Your Impact

As a Client Success Manager , you will be directly responsible for shaping the success of enterprise clients by leveraging strategic insight, resilience, and curiosity to drive continuous value. Your work will involve fostering trust-based relationships, anticipating client needs, and delivering actionable recommendations that impact their business outcomes. You will utilize strong leadership, courage, and a deep sense of responsibility to own and drive client success plans and collaborate cross-functionally to ensure seamless delivery of Radix's value proposition.

Key Outcomes

  • Foster Strong Relationships : Build long-lasting partnerships with enterprise clients, becoming a trusted advisor who can drive significant, positive business outcomes.
  • Strategic Impact : Take the lead in understanding clients' goals and translating them into actionable, strategic plans that leverage Radix's products and services for measurable impact.
  • Data-Driven Growth : Use your analytical mindset to dig deep into client data and market trends, uncovering growth opportunities and ensuring clients realize full value from our solutions.
  • Collaborative Leadership : Collaborate cross-functionally to ensure all client needs are met seamlessly and that the Radix value proposition is consistently delivered.

Key Responsibilities

  • Build and maintain strong relationships with assigned clients, acting as a strategic consultant and trusted advisor on all aspects of their business
  • Conduct regular meetings with clients to understand their business needs and goals, and provide guidance and recommendations on how Radix products and services can help them achieve those goals
  • Analyze client data and market trends to identify opportunities for growth and improvement and develop strategic plans to capitalize on those opportunities
  • Collaborate with cross-functional teams, including Sales, Product, Implementation, and Support, to ensure a seamless client experience and delivery of value-added services
  • Provide regular reporting and analysis to internal stakeholders on client performance, satisfaction, and engagement
  • Stay up to date on industry trends and best practices, and share knowledge and insights with clients and internal stakeholders

    • What You Bring

    Experience

  • 3+ years in client success, account management, or consulting roles, preferably in a SaaS or technology environment
  • Experience within the Multifamily Industry is a plus.

    • Skills

  • A proven ability to drive impactful business outcomes through the strategic alignment of people, processes, and technology.
  • Strong ability to connect industry context to creative, pragmatic solutions that deliver tangible results.
  • Self-driven with a keen ability to navigate challenges independently and with resilience. You know when to seek guidance and when to take calculated risks.
  • Desire to thrive in a fast-paced, ever-evolving environment where you're empowered to make decisions and drive change with courage and accountability.

    • Personal Attributes

  • Curiosity : An inquisitive mindset that drives exploration and innovation.
  • Resilience : The ability to navigate uncertainty and lead teams through challenges.
  • Impact-Focused : A results-driven approach that prioritizes outcomes over outputs.
  • Courage : Willingness to take bold risks and challenge conventional thinking.
  • Responsibility : A leader who takes full ownership of product success and team performance.

    • Join us at Radix, where your curiosity, courage, and impact drive real, tangible change in an industry that's waiting for innovation.

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    Client Manager • Scottsdale, AZ, US