Amazon Connect

Required Qualifications :

At least years of IT experience in customer service technologies including Contact center cloud based Products, solution design and implementation; also experienced in omni-channel and AI / ML solutions.

• Hands-on experience in Experience in functional design and implementation for contact center solutions;

Experience in Amazon Connect Cloud based Contact center EE that includes design and implementation of Static and dynamic call flow design,

Speech Lex, Real-time dashboard, Call Audio Analysis with help of Amazon Lambda, S, Transcription, Comprehend, Glue, Athena,

QuickSight.

Hands on experience with Terraform , Lambda( using Python and Java) and API development.

Experience in Amazon Transcribe, Lex, Polly, Comprehend, Connect Contact lens,

Experience collaborating with a globally distributed team

Ability to adapt to rapidly changing requirements, while handling multiple responsibilities

Ability to provide high quality insight to stakeholders to inform business decisions

Critical thinking

Good presentation skills