General Service Technician (Hybrid)

The General Service Technician (Hybrid) is a blended role with both front and back shop responsibilities including at least two days per week dedicated to front counter duties. This position is responsible for performing routine vehicle repairs and maintenance in accordance with company standards and manufacturer specifications while effectively communicating vehicle issues and solutions to guests. Additionally as a key holder and manager on duty (MOD) when needed the General Service Technician plays a vital role in providing a superior guest experience driving sales of automotive services and tires and ensuring a welcoming in-store atmosphere.

Responsibilities :

Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation.

Tire Services perform wheel removal balancing patch / plug repairs changing mounting installation and TPMS service and repair.

Vehicle Services perform lubrications oil changes basic maintenance (e.g. : bulb wiper blade and filter replacements etc.) battery testing and installations.

Consistently complete Monros Courtesy Inspection process on every guest vehicle

identifying documenting and communicating additional needed services and repairs.

Assist in inventory management to include pulling tires and parts unloading and stocking

inventory.

Assist with all general store duties ensuring the store is in excellent condition and

maintained to Monro standards for cleanliness and consistently in guest ready condition.

Consistently perform service(s) in accordance with Monros safety standards including but

not limited to Monros Wheel Torque Oil safety and compliance procedures.

Test drive vehicles in accordance with Monros Road Test policy including consistently

utilizing our dedicated test drive routes while observing all local traffic and safety laws.

Understand and adhere to company policies and procedures Governmental standards including environmental codes and ANSI / OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.

Maintain technical knowledge and capabilities to ensure proficiency through the timely

completion of all required Monro University training courses and modules.

Operate utilize and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts welders brake lathes etc.

Under the direction of management assists in various aspects of guest care work order completion and register assistance facility maintenance and outside purchase ordering.

This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.

Able to understand and effectively communicate all products and services Monro offers to guests.

Perform other duties as assigned and required.

Compensation Range :   $15.00 - $18.00 per hour.  This position qualifies for additional incentives.

Qualifications :

High School Diploma or equivalent is preferred.

Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

Must possess a current valid drivers license and have a satisfactory Motor Vehicle Report (MVR)and have the ability to operate customers vehicles to conduct test drives.

Required to own a basic set of tools or participate in Monros tool purchase program.

Additional Information :

Profile Summary :

Ability to take initiative in identifying problems collecting data and establishing facts to

make practical decisions and recommend solutions.

Strong customer service skills

Strong verbal and written communication skills with the ability to convey technical issues

and write routine reports.

Work Environment & Physical Requirements :

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level adverse weather conditions chemicals odors dirt and dust. General Service Technicians must be able to complete the following but not limited to :

Ability to work flexible hours days evenings weekends and holidays.

Must be able to see and lift carry and stock merchandise and supplies up to 50 lbs.

without assistance.

Frequent standing and walking for long periods of time.

Frequent reaching overhead and below the knees including squatting bending stooping

kneeling twisting.

Benefits :

Performance based incentives

Paid vacation and holidaysfor Full-Time Teammates

Reimbursement for ASE Certifications

Reimbursement for State Inspection Licenses where applicable

401keligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare Vision and Dental for Full time teammates

Employee Access Perks

Career Advancement Opportunities

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbents supervisor at any time based upon the Companys needs.

Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age color national origin citizenship status physical or mental disability race religion gender sex sexual orientation gender identity and / or expression genetic information veteran status or any other characteristic protected by federal state or local law.

Your next Destination!

Growth Opportunity :

At Monro were committed to helping our teammates grow their career through the combination of coursework demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training company sponsored certifications as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Remote Work : No

Employment Type : Full-time

Key Skills

Mechanic Experience,Pest Control,Customer Service,Hand Tools,HVAC,Mechanical Knowledge,Automotive Repair,Service Technician Experience,Maintenance,Heavy Lifting,Equipment Repair,Troubleshooting

Experience : years

Vacancy : 1