Service Advisor

Job Description

Job Description

Service Advisor

Job Summary :

We are seeking a knowledgeable and customer-oriented Service Advisor to join

our team. As a Service Advisor, you will be responsible for greeting customers, assessing their

vehicle repair needs, and coordinating with the service department to ensure timely and accurate

completion of repairs. Your goal will be to provide excellent customer service while promoting

customer satisfaction and loyalty.

Key Responsibilities :

• Greet customers as they arrive at the service department, listen to their vehicle repair

concerns, and obtain information about their vehicle, including make, model, and year.

Prepare written estimates for customers based on the assessment of vehicle needs and

provide explanations for recommended services.

Schedule appointments for vehicle repairs, and communicate with customers throughout

the repair process, keeping them informed of any changes or updates to the repair

timeline.

Maintain accurate records of all customer interactions, service requests, and vehicle

repairs in our computerized system.

Coordinate with the service department to ensure that the necessary parts and resources

are available for repairs, and that repairs are completed within the estimated timeline.

Ensure that customer service standards are upheld, and that all customer concerns are

addressed in a timely and professional manner.

Provide regular reports on service department performance to management, including

customer feedback, repair turnaround time, and sales trends.

Communicate with customers regarding recommended maintenance services, and make

suggestions for additional services as needed.

Educate customers on their vehicle's maintenance needs, as well as any warranty or

service plan options available to them.

Qualifications :

High school diploma or equivalent required, with additional training in automotive repair

or customer service preferred.

At least 2 years of experience in a customer service role, preferably in an automotive or

mechanical setting.

Strong communication skills, with the ability to listen to and communicate effectively

with customers and team members.

Ability to prioritize and manage multiple tasks in a fast-paced environment.

Proficiency with computerized systems and basic computer skills, including Microsoft

Office.

Knowledge of automotive systems and repair processes preferred.

Strong organizational skills, with the ability to maintain accurate records and schedules.

Physical Requirements :

Must be able to stand, walk, and bend for extended periods of time.

Must be able to lift up to 50 pounds.

Must be able to work in a noisy environment with exposure to dust, fumes, and

chemicals.

Job Type : Full-time

Salary : Depends on experience $20+ With Commission

Benefits :

401(k)

Dental insurance

Health insurance

Paid time off

Day range :

Monday to Friday

License / Certification :

Driver's License (Required)