Helpdesk Technician - Tier 3 Cybersecurity - Full-time - Experienced

Are you a perfectionist who enjoys following directions? Do you need variety and change to keep from getting bored? Do you agonize over details and making sure all your work is perfect? Do you enjoy solving problems? Are you a team player whose first question is "How can I help you?" Do you enjoy juggling multiple tasks?

What this role will entail :

• Solve uncommon issues that have been escalated
• Perform remote network and server troubleshooting
• Learn and integrate new security technologies
• Determine the best solution based on the issue and details provided by customers
• Handle project implementation from start to finish
• Record notes regarding the issue and troubleshooting taken
• Create and maintain documentation
• Follow-up and update customer with status and information

What we need from you (system requirements) :

More about us and where we are going :

Our goal is to become the BEST cybersecurity and IT provider across Chicagoland.We PROTECT growing Chicagoland organizations from malicious cybersecurITy threats and subpar nickel + dime IT support.We have doubled our company (team of 40+ with 200+ clients) in the last two years and will continue to grow at fast pace – planning to triple across the next three years.

THREE great locations in Woodstock, IL as well as downtown Chicago (both are just off Metra UPNW line) and Manteno, IL and / or some flexibility to work from anywhere.

Our all-inclusive total compensation and benefits package for this role includes :

Our hiring process :

For a more in depth look at our jobs / benefits / hiring timeline check out www.goleadingit.com / careers

J-18808-Ljbffr