Program Manager - Process Improvement

Job Opportunity

Locations : Orange, CT; Binghamton, NY or Rochester, NY

Salary Range : $103,900 - $142,900; depending upon experience and location

Schedule : On Site - Office

Scope of Work

Responsible for creating, standardizing, improving, and developing Network Processes to optimize them for productivity, cost, safety, and quality purposes in all Avangrid companies.

Major Roles and Responsibilities

1. Process Analysis : Evaluate and analyze the existing processes within each company, identifying points of convergence and divergence.

2. Standardization of Procedures : Develop standardized procedures for various activities related to the operation, distribution, maintenance, and supply of energy and gas.

3. Identification of Best Practices : Research and identify industry best practices in terms of efficiency, safety, and regulatory compliance.

4. Cross-Company Coordination : Coordinate with different departments within each company to ensure effective implementation of standardized processes.

5. Training and Development : Develop and deliver training programs to ensure that employees are familiar with and capable of following the new standardized procedures.

6. Change Management : Manage the transition process and cultural change necessary for the successful implementation of the new standardized processes.

7. Production of Processes Documentation : Create and maintain detailed documentation, including process flows, process instructions, and technical guidelines to ensure consistency and clarity in the implementation of procedures.

8. Quality Assurance : Implement quality assurance systems to continuously monitor and evaluate the effectiveness of standardized processes.

9. Efficiency Optimization : Identify opportunities for improvement in standardized processes to increase operational efficiency and reduce costs. Includes and is not limited to defining requirements for improvement and implementation of new systems.

10. Regulatory Compliance : Ensure that standardized processes comply with all relevant industry regulations and standards for energy and gas.

11. Risk Assessment : Conduct risk assessments to identify and mitigate potential safety and compliance issues associated with process standardization.

12. Return on Investment (ROI) : Calculate and analyze ROI to assess the profitability and efficiency of various projects and investments.

Job Requirements

Education & Experience Required :

• Bachelor's degree required or an associate degree with 5 years of relevant experience required.
• A minimum of 2 years of program / project / process management experience.
• Strong knowledge of the inspection and maintenance process in energy utilities.
• Proficiency in Microsoft Office tools (Word, Excel, Power Point).
• General knowledge and experience of Gas / Electric Operation / Utilities sector.

Preferences :

Skills / Abilities :

Core Competencies :

Global Relationships :

Managing People :

Company : NY STATE ELECTRIC & GAS CORP

Mobility Information :

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule / job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Job Posting End Date : July 7, 2025