Business Process Improvement, Principal Associate

Business Process Improvement, Principal Associate

Are you energized by untangling and solving complex business challenges? As a Business Process Improvement, Principal Associate, you'll play a pivotal role in transforming how Capital One's Commercial Bank operates. You will drive critical process improvements that enable our teams to deliver exceptional experiences for our associates and clients. In this role, you will be part of a smart, talented team responsible for redesigning key business processes. We're looking for an experienced professional who can think strategically, influence stakeholders, and deliver measurable and lasting change.

Responsibilities include :

• Lead collaborative process improvement initiatives that are impactful to efficiency, risk, and client / associate experience.
• Document and analyze current state business processes and lead projects (creating process maps, process analytics, project reports, presentations, business cases, and project charters).
• Redesign and optimize workflows / processes using analytical Lean Six Sigma principles / tools.
• Design future state business processes and controls that achieve and sustain desired outcomes.
• Lead workshops and brainstorming sessions to creatively design / facilitate solutions.
• Teach, facilitate, and coach Commercial Bank associates and leaders to achieve breakthrough improvements.
• Teach process optimization tools (i.e. root cause analysis methods, FMEA) to your project team and the larger organization including why and how we use them.
• Deliver presentations to peers and leaders, including up to the executive level.
• Work on 3 or more projects at a time varying in size and complexity.

You'd thrive in this role if you :

Basic qualifications include :

Preferred qualifications include :

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.