Client Services Coordinator - Rehabilitation Services

Client Services Coordinator

Mercy Medical Center, a member of Trinity Health Of New England, is looking for a Client Services Coordinator to join our Rehabilitation team. The Client Services Coordinator is responsible for the varied reception, clerical, and administrative support functions to ensure efficient and effective operations.

What will you do:

• Responsible for maintenance of client records, client registration, insurance authorization, and maintenance of statistical data
• Manages the phone system, intake, scheduling, referrals, insurance authorizations, registration, co-pay collection. Supports the therapy department and manages patients within the department from intake to discharge.
• Assists internal and external customers with all clerical tasks within the office.
• Supports all personnel in the rehab department with supportive clerical functions as identified.

Minimum Qualifications:

• Requires a High School Diploma or equivalent.
• Experience within a medical office or billing department preferred.
• Knowledge of patient billing and medical terminology preferred.
• Requires proficiency in a Windows based computer environment. Accuracy and dependability required.
• Must have strong communication skills, written and verbal.

Highlights:

• Full-Time/ Days (must be flexible to work varied shifts between the hours of 7a -7p)
• Great benefits effective on first day
• Mission-Driven Team Environment

Facility Information:

Mercy Medical Center has established itself as one of the leading providers of health care services in Western Massachusetts. Mercy Medical Center is a 182-bed acute care hospital in Springfield. Other facilities include Mercy's Rehabilitation Hospital, a comprehensive hospital-based rehabilitation center on the campus of Mercy Medical Center and Brightside for Families and Children, an outpatient service offering counseling and family support programs.

Our Commitment:

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.