Hotel Operations Manager

Job Description

Job Description

Key Duties and Responsibilities :

Supervising Staff :

Hiring, training, scheduling, and supervising all hotel staff, including front desk, housekeeping, food and beverage, and maintenance.

Managing Budgets :

Developing and managing the hotel's operating budget, controlling expenses, and maximizing revenue.

Ensuring Guest Satisfaction :

Addressing guest complaints, resolving issues, and implementing strategies to improve guest experience.

Maintaining Facilities :

Overseeing the upkeep of the hotel's physical environment, ensuring it is clean, safe, and well-maintained.

Ensuring Compliance :

Enforcing health and safety regulations, as well as other relevant policies and procedures.

Inventory Management :

Monitoring and ordering supplies and equipment for the hotel.

Collaboration :

Working with other departments, such as marketing and sales, to promote the hotel and its services.

Strategic Planning :

Developing and implementing strategies to improve operational efficiency and achieve business goals.

Financial Management :

Analyzing financial performance, identifying areas for improvement, and implementing cost-saving measures.

Problem Solving :

Identifying and resolving operational issues, both proactively and reactively.

Performance Management :

Conducting staff evaluations, providing feedback, and fostering a positive work environment.