Department Manager II

Job Description

Job Description

The Department Manager II is a key operations link between the organization and both drivers and customers. The Department Manager II oversees a department (Feed or Live Haul) for multiple locations and / or is responsible for additional complex customer required responsibilities outside of the normal scope of a Department Manager. The Department Manager II will work to continually improve processes that result in opportunities for growth and reduce customer costs as well as overseeing Dispatchers (where applicable). The Department Manager II is a coach / mentor a group of experienced drivers and will achieve specific customer service and key company goals by coordinating and communication with the customer all related fleet activity to maximize utilization of drivers and company assets.

Responsibilities

• Oversee and manage Department for multiple locations and / or additional compled customer specific responsibilities.
• ⁠Manage Dedicated Fleet of Professional Drivers with authority to take actions and / or make recommendations that are given significant weight with respect to discipline, terminations, and other changes of a driver’s employment status, often requiring the exercise of discretion and independent judgment with respect to significant business matters. - monitoring performance, attendance, safety and quality.
• Monitor, direct and / or dispatch all transportation activities within the assigned department.
• Responsible for Service Failures (Driver, Dispatch, Planning), Communication, Equipment, Utilization, Driver Turnover, Fuel (MPG, out of network, idle time of equipment, out of route miles), Safety (Safety Initiative, Accidents, Worker’s Comp, Random Drug), Maintenance (PM Services, Equipment Inspections)
• Maintain Customer Relations through excellent communication and client visits.
• Daily Updates to Position Control spreadsheet
• Review and issue coaching in correspondence with the Lytx cameras
• Track and manage attendance, time off and home time requests in accordance with departments expectations.
• Maintain positive and productive communication with drivers to deliver on time, prevent service failures, and reduce turnover.
• Receive ETAs and PTAs and manage throughout the day.
• Receive confirmations of load assignments.
• Communicate and establish expectations for performance, conduct, and safety, and provide ongoing feedback for the professional driver.
• Monitor and trace loads so that follow-up can be made to customers regarding late pickups and or deliveries, as well as any other load changes that may occur.
• Work with other internal departments to resolve customer or company issues when necessary.
• Follow established procedures and best practices to ensure consistency and quality.
• Manage Driver PM Schedules for both tractor and trailers
• Assist drivers with payroll needs, Advances, Fuel issues
• Prepare, organize and assist in the loading process
• Responsible for additional customer specific requirements (Hatchery)

Knowledge, Skills, and Abilities

Education / Experience

Competitive Compensation

We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind :

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work :

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday :

Covenant Logistics is an Equal Opportunity Employer

Disability / Veteran

VEVRAA Federal Contractor