Receptionist - Part-Time (Service Department)

Job Title

This is a part-time, non-union position.

Summary: Provides friendly and professional customer service; performs routine clerical work by receiving telephone calls, providing information to callers, and assisting with clerical work and administrative tasks.

Job Responsibilities:

• Greets residents and customers in a friendly professional manner.
• Reviews documents for accuracy and literary errors. Obtains the proper signatures if necessary.
• Answers telephone and provides information to callers or routes calls to the appropriate staff.
• Places outgoing calls to residents and vendors.
• Performs clerical functions including filing, data entry, and record keeping.
• Assists with problem solving.
• Creates and maintains databases as necessary.
• Compiles, types, and prints statistical reports.
• Maintains inventory of office supplies.
• Operates office equipment, such as photocopiers, computers, and telephones.
• Assists with computer training and updates on software programs.
• Prepares requisitions as delegated.
• Complies with all Citywide and departmental policies, work rules, and procedures.
• Regular, reliable, and punctual attendance is an essential function of the position.
• Performs other duties as assigned.

Qualifications:

• High School diploma or general education degree (GED).
• 1-2 years related experience and/or training preferred.
• Previous customer service experience strongly preferred.
• Must possess a valid State of Ohio driver's license with an acceptable driving record.
• Ability to communicate effectively.
• Ability to read, analyze, and interpret general business documents; computer files; electronic communications and government regulations.
• Working knowledge of Word, Excel, and general computer use strongly preferred.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written or oral form.
• Ability to establish and maintain cooperative relationships with coworkers
• Must be eligible to work in the United States.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Majority of work environment will consist of normal office conditions however, while performing the duties of this job, the employee is regularly required to stand, sit, walk, reach with hands and arms, talk and hear. The employee is occasionally required to climb, stoop, kneel, crouch, or crawl. The noise level in the work environment is usually moderate to noisy. The noise level in the work environment is usually loud.

The City of Twinsburg is an Equal Opportunity Employer.

Candidates who receive conditional job offers are subject to pre-employment drug screening that includes, but is not limited to, marijuana (cannabinoids/THC).