Senior Customer Engagement Manager (Litera Labs)

Join The Legal Tech Revolution At Litera

Are you ready to shape the future of how law is practiced? At Litera, we're on a mission to Raise The Bar for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We've been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world's largest law firms as our clients. If you're passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team that's elevating the craft of law.

As part of our strategic growth and commitment to fostering collaboration and operational excellence, we are transitioning to a hybrid working model. This position can be based in any of our North American office locations including Chicago, Boston, New York City, New Jersey, Philadelphia, Raleigh, Austin, Denver or Toronto and candidates should reside within reasonable commuting distance, as this role requires on-site presence at least three days per week.

As a Senior Customer Engagement Manager (Litera Labs), you will lead the strategy, planning, and flawless execution of Litera Labs events, our flagship innovation and engagement experiences for customers and partners. You will be responsible for designing and delivering immersive, high-impact Lab events that showcase Litera's technology, foster collaboration, and drive customer advocacy. As a key member of the Voice of Customer team, you will ensure Litera Labs are aligned with strategic goals, deliver measurable outcomes, and continuously evolve based on feedback and best practices.

Reflecting our core values of Extreme Ownership, Team Over Self, and Never Settle, you will be energized by getting great results for our customers and deeply committed to championing their voice across the business.

Key Responsibilities :

• Lead the strategy, planning, and flawless execution of Litera Lab events, our flagship innovation and engagement experiences for customers and partners.
• Working with the field marketing team, oversee end-to-end logistics for all Litera Lab events, including invites, agendas, and follow-ups.
• Lead the end-to-end planning, execution, and continuous improvement of Litera Lab events, including concept development, logistics, content, and post-event follow-up.
• Collaborate with the broader Voice of Customer team to ensure Labs complement other customer programs and drive advocacy opportunities.
• Partner with Product, Marketing, and Customer Success teams to curate event agendas, and showcase Litera's latest innovations.
• Manage event budgets, timelines, and resources to ensure successful delivery and ROI.
• Develop and implement processes for capturing attendee feedback and leads, analyzing insights, and reporting outcomes to stakeholders.
• Collaborate with the Director of Voice of Customer Resolution to ensure that Lab feedback is actioned in a timely and efficient manner.
• Activate post-event engagement strategies, including case studies, testimonials, and reference opportunities.
• Oversee event communications, invitations, and attendee management, ensuring a seamless and personalized experience.
• Identify opportunities to expand the Litera Labs program, including new formats, audiences, and geographies.
• Maintain dashboards and reporting mechanisms to monitor event performance and communicate impact.
• Align with relevant Revenue stakeholders to ensure leads are actioned and pipeline and booking impact is captured.
• Some travel to client sites and or meetings will be required with an estimated percentage of travel being 5%.

Qualifications :

Why Join Litera?

Pay Transparency Notice for Location(s) Applicants : The annual salary range for this position is $100,000 to $124,000. Actual compensation is determined by factors including education, work experience, certifications, and other relevant qualifications.

Litera offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) with company contribution, and incentive and recognition programs. All benefits are subject to eligibility requirements.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.