Call Center Agent, Full Time with Immediate Benefits!
AspiraDallas, TX, US1 day ago
Job type
- Full-time
Job descriptionResponds to various inbound and outbound calls with pleasant telephone etiquette, the ability to effectively communicate information, provide inquiry resolution and escalation to callers per established processes, serve as a knowledgeable resource to callers utilizing company workflows and processes, and present caller-solutions in compliance with Aspira polices and position standards. Answers inquiries by clarifying, researching, locating, or processing desired information. Resolves problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Effectively carries out a series of work instructions within a call center environment without supervision to resolve customer inquiries, complaints, and needs promptly. Effectively transfers misdirected callers to appropriate parties via correct transfer processes. Seeks assistance, guidance, or decision-making from management to assist callers when needed. Properly documents all calls in compliance with call type documentation standards. Accurately completes all work when updating caller or customer accounts or system information. Responsibly adheres and achieves individual KPIs and quality assurance standards while supporting the achievement of department KPIs, SLAs, and services goals and objectives. Completes all Company training and coaching as assigned and within a reasonable timeframe. Maintains solid knowledge and compliance with Company procedures, employee handbook policies, specific call center policies including attendance, standards of conduct, etc. Ensures appropriate and proper communication with co-workers during shifts; properly handing off work or notifying management of call queue or client needs at shift end. Actively supports the department in achieving goals by practicing solid teamwork and providing best-in-class customer service to all callers. Supports the Federal Call Center by completing other duties as assigned. Leads all facets of this position with excellent customer service. Maintains a courteous and professional manner which includes a calm and sophisticated disposition, not easily frustrated, stressed, or offended. Listens attentively to caller needs and demonstrates empathy. Builds rapport with callers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training. Demonstrated ability to provide a professional and friendly experience to both co-workers and callers. Demonstrated wiliness and ability to answer questions and solve customer problems. Incorporates integrity, detail-oriented attention, and genuine care for callers and callers needs within all interactions. Practices efficient communication and documentation practices; properly following Company verbal scripts, tasks as required, and ensuring need-to-know information, escalations, or follow-ups are effectively handled. Completes all tasks with ownership and accountability; invested in ensuring a callers receive best-in-class service from start to finish; properly hands work off at shift end. High School Diploma with an Associate degree preferred. 2 – 3 years' customer facing customer services experience required. 1 – 2 years' call center experience preferred. Efficiency with Microsoft Suites, including : Word, Outlook, Excel, and PowerPoint. Proficient ability to type at greater than 50 words per minute, utilize computer resources including online applications, portals, and Company software, and perform tasks via telecommunication tools with a pleasant and comprehendible tone and enunciation. Previous experience with Salesforce and Nice-in Contact beneficial. Desired Hardware and Software Competency Microsoft Suites Basic Level : familiar with suites in an office setting for email, presentations, etc. Technology Competencies : general internet skills including the ability to access / utilize various websites.
Job Description
Job Description
Federal Call Center Team Overview
The RA CCS, LLC., (hereinafter, "the Company") multichannel Federal Call Center is in an exciting chapter. We are growing and looking for 15 new Participant Services Representatives to support our call center and Client through exemplary customer service. The below outlines the requirements and responsibilities of the position, and a few additional items are highlighted.
- This position qualifies for FREE health and welfare benefits, including medical, dental, and vision, and 15 days paid vacation! Employees are benefit-eligible on their first day of employment.
- This position is 100% onsite, with the work location identified as : 717 N. Harwood St. Suite 2300, Dallas, TX 75201
- This position is for the following designated shifts : Start times could be 8am-10am CT working 8 hours each day.
- This position is hiring for a start date of 12 / 1 / 2025.
Position Purpose and Impact
The RA CCS, LLC., (hereinafter, "the Company") multichannel Federal Call Center services our federal contract clients processing sensitive information through various forms of telephone support to manage customer inquiries and requests in alignment with the call center's Service Level Agreements (SLAs) and position specific Key Performance Indicators (KPIs).
The Participant Services Representative supports inbound and outbound calls within various queues to service customer inquiries, transactions, and services in compliance with company policies, processes, and position (KPIs).
Responsibilities
Desired Qualifications
Desired Education and Experience
Create a job alert for this search
Call Center Agent • Dallas, TX, US
Related jobs
A company is looking for a Remote Outbound Call Center Agent.Key Responsibilities Receive in-depth training and be assigned to a team calling on behalf of clients Make calls to donors and prospe...Show moreLast updated: 2 days ago A company is looking for a Call Center Agent - Healthcare - Remote US.Key Responsibilities Handle inbound and outbound calls, addressing member inquiries professionally Document all interactions...Show moreLast updated: 19 hours ago A company is looking for a Remote Outbound Call Center Agent.Key Responsibilities Receive in-depth training and be assigned to a team calling on behalf of clients Make outbound calls to donors a...Show moreLast updated: 2 days ago A company is looking for a Bilingual Call Center Agent.Key Responsibilities Provides information to the public on services available through various Air Quality Programs Triages inbound calls an...Show moreLast updated: 15 hours ago 
Now accepting applicants for Focus Group studies.Earn up to $750 per week part-time working from home.Must register to see if you qualify.
No call center representative agent experience needed.Call ...Show moreLast updated: 30+ days ago A company is looking for a Remote Outbound Call Center Agent.Key Responsibilities Receive in-depth training and be assigned to one of four teams for client calls Make 16-24 completed calls per h...Show moreLast updated: 2 days ago A company is looking for a Remote Outbound Call Center Agent.Key Responsibilities Receive in-depth training and be assigned to a team calling on behalf of various clients Make outbound calls to ...Show moreLast updated: 21 days ago A company is looking for a Remote Outbound Call Center Agent.Key Responsibilities Make outbound calls to donors and prospective donors using predictive dialing equipment Engage with callers posi...Show moreLast updated: 2 days ago A company is looking for a Remote Outbound Call Center Agent.Key Responsibilities Receive in-depth training and be assigned to specific teams for client calls Make outbound calls to secure finan...Show moreLast updated: 2 days ago 
Federal Call Center Team Overview .Company") multichannel Federal Call Center is in an exciting chapter.We are growing and looking for 15 new Participant Services Representatives to support our cal...Show moreLast updated: 2 hours ago A company is looking for a Remote Outbound Call Center Agent.Key Responsibilities Receive in-depth training and be assigned to specific client teams Make calls to donors and prospective donors u...Show moreLast updated: 30+ days ago A company is looking for a Call Center Agent for the Division of Corporations.Key Responsibilities Handle incoming calls for the Florida Department of State, providing excellent customer service ...Show moreLast updated: 30+ days ago A company is looking for a Remote Outbound Call Center Agent.Key Responsibilities Receive in-depth training and be assigned to a team calling on behalf of various clients Make outbound calls to ...Show moreLast updated: 2 days ago A company is looking for a Remote Outbound Call Center Agent.Key Responsibilities Receive in-depth training and be assigned to one of four teams calling on behalf of clients Make 16-24 completed...Show moreLast updated: 2 days ago A company is looking for a Remote Outbound Call Center Agent.Key Responsibilities Receive in-depth training and be assigned to a specific team for client calls Make 16-24 completed calls per hou...Show moreLast updated: 30+ days ago A company is looking for a Remote Outbound Call Center Agent.Key Responsibilities Receive in-depth training and be assigned to a specific team for client calls Communicate with donors using an a...Show moreLast updated: 30+ days ago 
Are you looking to join a team of passionate professionals who deliver high-quality service?.Do you have a talent for building positive relationships with others?.
Can customers hear you smile throu...Show moreLast updated: 30+ days ago A company is looking for a Remote Outbound Call Center Agent.Key Responsibilities Receive in-depth training and be assigned to a team calling on behalf of clients Make outbound calls to donors a...Show moreLast updated: 2 days ago 
Maintenance Dispatcher – Call Center Agent.Monday–Friday, 7 : 00 AM–3 : 30 PM, Onsite.Monday, Tuesday, Friday : 1 : 30 PM–10 : 00 PM CST (Remote).
Saturday & Sunday : 2 : 00 PM&ndash...Show moreLast updated: 3 days ago
Outbound Call Center Representative - Insurance.Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions.
As one of the largest indepe...Show moreLast updated: 30+ days ago
- Promoted
Arkansas Outbound Call Center Agent
VirtualVocationsCarrollton, Texas, United StatesFull-time
- Promoted
- New!
Healthcare Call Center Agent
VirtualVocationsIrving, Texas, United StatesFull-time
- Promoted
Indiana Remote Call Center Agent
VirtualVocationsIrving, Texas, United StatesRemote
Full-time
- Promoted
- New!
California Licensed Bilingual Call Center Agent
VirtualVocationsCarrollton, Texas, United StatesFull-time
- Promoted
Call Center Representative Agent Work At Home - Part Time Paid Panelists
ApexFocusGroupDallas, TX, United StatesRemote
Full-time +1
- Promoted
Utah Outbound Call Center Agent
VirtualVocationsCarrollton, Texas, United StatesFull-time
- Promoted
Michigan Licensed Call Center Agent
VirtualVocationsCarrollton, Texas, United StatesFull-time
- Promoted
Mississippi Licensed Call Center Agent
VirtualVocationsCarrollton, Texas, United StatesFull-time
- Promoted
Florida Licensed Call Center Agent
VirtualVocationsCarrollton, Texas, United StatesFull-time
- Promoted
- New!
Call Center Agent, Full Time with Immediate Benefits!
AspiraDallas, TX, United StatesFull-time
- Promoted
North Carolina Call Center Agent
VirtualVocationsArlington, Texas, United StatesFull-time
- Promoted
Call Center Agent
VirtualVocationsDallas, Texas, United StatesFull-time
- Promoted
Ohio Licensed Call Center Agent
VirtualVocationsGrand Prairie, Texas, United StatesFull-time
- Promoted
Missouri Licensed Call Center Agent
VirtualVocationsGrand Prairie, Texas, United StatesFull-time
- Promoted
Kentucky Remote Call Center Agent
VirtualVocationsArlington, Texas, United StatesRemote
Full-time
- Promoted
Minnesota Licensed Call Center Agent
VirtualVocationsPlano, Texas, United StatesFull-time
- Promoted
Call Center Agent - 1178587
Lehman Consulting and RecruitingArlington, TX, USFull-time
- Promoted
Texas Outbound Call Center Agent
VirtualVocationsCarrollton, Texas, United StatesFull-time
- Promoted
Call Center Agent
Addison GroupDallas, TX, USFull-time
- Promoted
Outbound Call Center Representative - Insurance
Alacrity SolutionsIrving, TX, USFull-time