Receptionist

• Comprehensive health, dental, and vision insurance to keep you healthy and supported.
• Life and long-term disability insurance for peace of mind.
• A robust 401(k) plan to help you save for your future.
• Generous paid time off (PTO) and select paid holidays to ensure you have a great work-life balance
• Opportunities to engage in community outreach, making a real difference in our local area.
• A positive, fulfilling, and supportive work environment where learning and growth are encouraged.
• An annual company goal trip to celebrate our achievements.
• Training provided

• High school diploma or equivalent
• Office or customer service experience preferred
• Ability to work on-site
• Ability to pass a background check
• Friendly, positive demeanor
• Consistent tenure in prior roles a plus

• Attendance at firm huddle every Monday at 8:00 am
• Attendance at mini huddles with Lead Tuesday through Friday at 8:00 am
• Transfer phones to/from Answering Service at 8 AM / 5 PM
• Answer phones by the second ring and direct caller to the person who can help them – or if unavailable, help them.
• Greet people at the door and offer them beverages/try to make them comfortable
• Prepare Daily Intake paperwork
• Scan, name and upload all mail, hand-deliveries, or faxes to SmartAdvocate daily
• Direct calls to the right person with as much efficiency and diplomacy as possible.
• Weed out unwanted callers.
• Provide prompt and courteous service for every caller and visitor.
• Become familiar with clients and callers to help document the case and handle client issues that arise, whether the CM or paralegal can help or not at that moment.
• Posting all messages in SmartAdvocate promptly and accurately.
• Helping the Case Managers/Paralegals with data entry and other office tasks when not receiving calls or visitors.
• Uploading client photos to their case file
• Housekeeping
• Make sure water, coffee and other beverages are available for all meetings
• Clean/organize the reception area, copy room and conference rooms
• Correspondence
• Assist Marketing or case workers with any mailings, when requested.
• Calendar
• Make general appointments at attorneys’ request (i.e. meetings, CLEs, Rotary, events, etc)
• Data Entry
• Post case and provider information into SmartAdvocate
• Miscellaneous
• Help out any team members when requested.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.