Instructional Design Support Specialist II

Department

Center for Teaching Learning and Design

Position Description

The Instructional Design Support Specialist II is part of the Instructional Design group in the Center for Teaching, Learning and Design. Primary responsibilities include answering incoming support questions, both physically and virtually, resolving technical issues related to teaching and learning, developing both web-based and face-to-face training and tutorials, as well as researching developing trends and changes in teaching and learning technology. This position applies instructional design knowledge, customer support experience, and technical skills to support the mission of MSU Denver.

The Instructional Design Support Specialist's primary role is to offer synchronous and asynchronous support through training and troubleshooting instructional challenges using digital tools. They also work closely with instructional designers and the instructional media team to handle responsibilities for work on courses, modules, and course curriculum for all delivery modalities.

Responsibilities

50% - Instructional Support and Content Creation

• Provides synchronous and asynchronous support, including effective design and teaching practices, accessibility, and technical training in response to faculty and staff instructional technology needs and issues
• Troubleshoots and resolves problems and issues with digital tools, technologies, and design strategies
• Designs, develops and implements digital instructional materials (e.g., animations, interactive elements, simulations, video, etc.) using content authoring and management tools (e.g., Adobe Suite, Camtasia Studio, MS Teams, HTML5, Moodle, SCORM, etc.)
• Develops and maintains website and digital content (Wordpress)
• Manages online support ticket system
• Researches upcoming changes and trends in relevant digital technologies used in instruction (e.g. Canvas, MS Teams, YuJa, etc.)
• Designs and implements modern instructional design and engaging user experiences while incorporating ADA Section 508 guidelines
• Advises faculty and staff on technology / tool best practices based on pedagogical and andragogical considerations

30% - Instructional Training

10% Internal Collaboration, Tracking, and Design

10% Research and Other Duties

Required Qualifications

Preferred Qualifications

Salary for Announcement

Under Colorado law, MSU Denver is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account a variety of factors including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The salary range that the University reasonably expects to pay for this position is $52,934 - $57,000 .

This position is paid monthly and is eligible for MSU Denver benefits.

Schedule Information

Instructions to Apply

Please apply through MSU Denver Careers and submit your cover letter, resume, and references. Select Begin Your Job Search, then search for JR104726. Internal applicants must apply through their MSU Denver Workday profile by searching 'Find Jobs'. Applications that do not contain all required documents may not receive full consideration. Professional references and their contact information will be requested from the finalist. At least one reference provided must be a supervisor (either current or former).

Please apply by Monday, November 24, 2025 at 11 : 59pm for full consideration.

Position is open until filled.

Closing Date

Open Until Filled

Posting Representative

Elizabeth Wellington

Posting Representative Email

ewelling@msudenver.edu

Benefits

The University's benefits package is comprehensive and offers medical, vision and dental, free RTD pass, tuition reimbursement, as well as a life and supplemental insurance plans, retirement plans and other programs, such as accessto a long-term disability (LTD) plan.Visit MSU Denver's benefits website to learn more.

For a brief overview, please see : https : / / www.msudenver.edu / wp-content / uploads / 2024 / 01 / MSU-Benefit-Summary.pdf .

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at totalrewards@msudenver.edu .

Background Checks

Metropolitan State University of Denver is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To Assist in achieving that goal, we conduct background checks on all finalists for positions at the University prior to employment.

Diversity Statement

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 58% first generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.