Field Service Engineer

Join Vantive, a pioneering organ therapy company dedicated to transforming the lives of patients and healthcare professionals. With a 70-year legacy in kidney care, we are committed to enhancing dialysis experiences through innovative digital solutions and advanced services. Our mission is to provide greater flexibility and efficiency in therapy administration, ultimately leading to improved patient outcomes.

At Vantive, you'll be part of a passionate community that values focus, courage, and excellence. If you are driven to make a difference in patients' lives, we invite you to apply for the Field Service Engineer position.

This role is crucial in representing the Vantive brand within clinical settings. As a Field Service Engineer, you will manage an assigned territory and travel to install, repair, and maintain a variety of electro-mechanical medical devices. This hands-on position requires problem-solving skills, excellent customer interaction, and a keen attention to detail.

Essential Roles and Responsibilities

Conduct installation, calibration, preventive maintenance, and repairs on electro-mechanical medical equipment, ensuring compliance with quality and safety standards.

Diagnose equipment failures and identify root causes using technical expertise.

Efficiently manage service calls and preventive maintenance according to SLAs.

Keep accurate records of service activities and maintain proper inventory control.

Order necessary parts for maintenance and ensure all test equipment is properly calibrated.

Provide training to customers on equipment operation and maintenance.

Effectively communicate service statuses and problem resolutions to ensure customer satisfaction.

Represent Vantive professionally, fostering positive relationships with customers.

Support and mentor fellow service technicians to enhance team performance.

Participate in various projects and initiatives as needed.

Adhere to safety protocols within healthcare environments.

Travel for technical support and training as required.

Embody Vantive's core values of Care, Ownership, Trust, and Innovation.

Required Qualifications

A solid background in biomedical engineering, with expertise in medical device maintenance and repair.

Ability to work independently while managing a designated service territory.

Strong interpersonal and communication skills to foster professional relationships.

Proficiency in Microsoft Office applications.

Physical capability to meet the demands of the role, including lifting up to 50 lbs.

Willingness to travel 50-75%, including overnight stays.

Valid driver’s license is required.

Experience and Education

Associate’s degree or higher in Biomedical Engineering, Electrical Engineering, or related field, or equivalent experience.

BMET certification with relevant electro-mechanical troubleshooting experience preferred.

Military experience in electrical or biomedical equipment technology is a plus.

Previous field service experience is strongly preferred.

At Vantive, we are dedicated to equitable pay practices. The estimated base salary for this position ranges from $60,000 to $75,000 annually, with compensation based on experience and location.

Our comprehensive benefits package includes health coverage, retirement plans, paid time off, and additional perks designed to support your well-being and career growth. We encourage you to apply and join us in our mission to extend lives and expand possibilities!

Equal Employment Opportunity

Vantive is an equal opportunity employer, evaluating applicants without regard to protected characteristics.

Reasonable Accommodation

Vantive is committed to providing reasonable accommodations for individuals with disabilities throughout the application process.