Senior Supervisor, Customer Service

Customer Service Supervisor

If you thrive in a fast-paced environment and are looking for an opportunity to develop your supervisory and systems skills in a customer service environment, then we have a great opportunity for you. We are seeking a motivated, process-oriented individual in Syracuse, NY to provide exceptional customer service leadership to Marine customers and team members.

Key Responsibilities :

• Supervise a small team of employees that perform customer service duties to ensure customer expectations are met
• Confers with customers by phone or electronically to provide information about products or services, and customer accounts
• Manage elevated customer concerns or complaints specific to unresolved issues to ensure quality services are delivered to customers
• Guide and assist team members with routine-to-difficult client problems and issues resolution when required to help them solve problems as well as to build capabilities
• Ensure that customer problems are addressed and resolved in a timely manner to ensure smooth operations
• Ensure that customer correspondence is properly documented in order to inform management of product issues that arise from known, identified problems
• Perform duties related to overall customer service including post-sales support
• Coordinate with Sales Reps to identify inside sales opportunities
• Serves as customer interface on product status and delivery
• Maintain knowledge of Carrier organization and products to provide the appropriate information and support to customers
• Consistently document customer service needs in order to identify patterns and maintain quality

Basic Qualifications :

Preferred Qualifications (Nice to Have) :

Additional Information

Benefits

Pay Range : $77,500.00-$135,250.00

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

Job Applicant's Privacy Notice : Click on this link to read the Job Applicant's Privacy Notice