Club Manager

Who we are

Common House is a modern social club with locations in Richmond, VA, Charlottesville, VA, Chattanooga, TN, and New Orleans, LA. More than a membership, the Houses provide inclusive spaces to dine, work, and discover through daily programming, unique amenities, and connection opportunities with other members.

Position Summary

The club manager is responsible for the execution of daily club operations and guest satisfaction by leading the FOH staff to be compliant with service standards and protocols as well as providing the necessary tools, information, and other resources to the team.

Responsibilities include but are not limited to :

Member & Guest Experience

Managing daily floor operations and soliciting member feedback to optimize guest satisfaction and the member experience

Working with the Dir. of Hospitality and management peers to design service protocols

Using the PMS (Seven Rooms) to collect information and preferences about guests to better serve them upon future visits

Driving speed and efficiency of service while upholding standards

Forging connections with membership, and encouraging the same of the team

Performing table visits to assess needs, disruptions in service, and ascertain current guest needs

Communicating openly with the AGM and / or GM regarding each shift

Service & Employee Relations

Upholding service standards through exemplary leadership and direct communication with all team members

Identifying vulnerabilities in service to implement solutions and strengthen established service standards

Completing regular performance reviews and provide frequent feedback

Maintaining a positive working relationship with all management team, admin, and all staff

Ensuring scheduled staff are present, on time, and monitor any overtime and avoidable payroll discrepancies

Supporting FOH staff in all service needs

Maintaining open communication between the kitchen and front of house

Staff Development

Prepare and hold daily pre-service (DUS) meetings

Train staff according to the service training manuals

Conduct frequent testing for staff on menu knowledge

Conduct follow-up testing for staff after more formal training classes

General and Administrative Conduct

Operating the club in full compliance with ABC regulations.

Operate the bar program in full compliance with Health Department regulations.

Adhere to all employee policies outlined in the CH Employee Handbook

Answer all emails and communication in a timely manner

Works with management team to ensure all invoices are properly coded and logged

Assists GM in increasing profitability by capturing revenue and minimizing theft and waste

Maintaining par levels of daily operating supplies and collateral

Maintains proper count of cash registers and performs nightly audits

Checking daily for damaged items in need of documenting in the CH Maintenance Journal

Adopt a management style that is professional, productive, and positive

Education & Experience

Bachelor degree a plus but not required.

Minimum 1 year management experience in the hospitality industry

Skills and Abilities

Excellent communication skills

Excellent customer service skills

Proficient multitasking

Ability to recall and memorize menu items

Ability to work well in a high-paced and at times stressful environment

Ability to work late nights and weekends

Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems

Ability to use software and technology for communication, reporting, and programming the pos

Must have physical ability to access all areas of the facility, withstand prolonged standing, stretching, bending, kneeling, lifting and carrying items, work indoors, being exposed to hot / cold surfaces, steam, wet floors and sharp knives is required and withstand environmental factors include noise, dust, cigarette smoke (if applicable) etc. . .

Professional appearance and demeanor

Physical Requirements

Prolonged periods of time walking, standing, and on ones feet. Must be able to carry 15 pounds repetitively.