Field Resources Supervisor

JOB DESCRIPTION

GENERAL PURPOSE OF THE JOB :

The WTI Field Resources Supervisor (Supervisor) is responsible for the timely delivery of services, profitability, and all employee management and training within their respective region.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Coordinate with the Field Resource Foreman (Foreman) for staffing and scheduling of all WTI Field Resources Reps (Field Reps) in their respective region to ensure proper utilization of manpower on specific jobs for the highest profitability. Collaborate with other Supervisors as necessary.
• Oversee the Quality Control (QC) process in conjunction with the Quality Control Specialist (QCS) of all the Field Reps in the region, which will include random site visits to current and previous job sites and proper documentation to ensure that all work was completed properly and that the customer is fully satisfied.
• Ensure profitability within the region by monitoring and managing employee expenses for accuracy and abuse, use of overtime hours, and all full-time personnel's billable time to meet the required percentage. The Supervisor should stress the profitability factor to all field personnel.
• Field all questions and concerns from the Field Reps and handle all discrepancies between the Field Reps and the Sales Reps.
• Conduct and foster professional and timely communication (via email, text message, voicemail, or in person) with the customers, Sales Reps, field staff, and internal company personnel on all work-related matters.
• Be the primary contact for the office personnel if there are any issues concerning a Field Rep.
• Ensure all Field Reps will have a professional appearance and demeanor while completing services for a customer.
• Conduct and / or assist with the training (both hands-on field training and classroom setting) for the Field Reps, according to the WTI Training Policy, to include :

Proper completion of all services and related paperwork.

CERTIFICATES, LICENSES, REGISTRATIONS :

OTHER SKILLS AND ABILITIES :

Prior supervisory skills and ability to manage people and tasks.

Adaptable and willing to change with business needs.

Ability to travel out of town, including overnight stays.

The salary range for applicants in this position generally ranges between $72,000 and $90,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.

Tremco offers a variety of benefits to its employees, including but not limited to : health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.