DSC Vendor Specialist

If you are wondering why you should work for us, here is something to help you decide :

• Pay and Bonuses : Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.
• Career Progression : Grow at MCM with paid training and development programs - including our very own MCM Academy - as well as a promote-from-within philosophy.
• Reward and Recognition : We are committed to honoring great results - ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
• Tuition Assistance : Pursue a degree or coursework related to your current role, or the role you are striving for.
• Healthcare Insurance : Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
• Volunteering Opportunities : Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
• Retirement Savings : Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we're proud to invest in you.
• New Family Support : Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
• Team-building : Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
• Work-Life Balance : Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

The DSC Vendor Specialist is responsible for assisting the team and 100+ Debt Settlement Companies (DSC's) in managing daily operations. This position includes creating relationships, responding to requests for account information, providing offers, setting up plans, updating accounts, following up with DSC's and investigating and solving issues. Daily requirements also include answering an average of 25+ phone calls per Vendor Specialist and monitoring automated and manual processes to ensure the proper handling of DSC accounts. This position is also responsible for communicating updates, addressing issues, and providing remediation requirements to our existing processes. The Vendor Specialist must also address system and hardware issues they are experiencing through the ticketing system and reporting same for any issues the DSC's are experiencing. The role requires conducting audits of some processes and supporting other team members when necessary to ensure adherence to 24-hour SLA for responding to requests. The DSC's require extensive hand holding and it is the Vendor Specialists responsibility to provide them with the best possible customer service.

RESPONSIBILITIES

Process settlement requests and payments, respond to requests for account information, update accounts, answer phones, monitor automated and manual processes, investigate and solve issues, communicate updates to DSC's, address account issues, provide remediation requirements, address system and hardware issues through ticketing system for Vendor Specialist and DSC, auditing of certain processes, supporting team members to ensure department meets SLA requirements and provide the best possible customer service to the DSC.

Build relationships and understand the needs of the DSC and make every effort to provide the support that ensures a successful relationship.

Ensure adherence to 24-hour SLA when responding to all requests. Support team members when needed to ensure the SLA is achieved for all Vendor Specialists and the DSC Department.

Oversee and makes suggestions for improvements to daily automated and manual processes. Includes communicating updates to existing processes and reporting issues to DSC's. Document suggested improvements, delivering test examples / outcome, providing overall impact of change.

Conduct audits of various processes to ensure proper handling of accounts. Review exceptions and addresses with DSC's or Manager.

Perform other duties, as assigned 5

MINIMUM REQUIREMENTS

EDUCATION : High School Diploma

EXPERIENCE : 1-2 years customer service or clerical field, proficient in Microsoft

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES :

PREFERRED QUALIFICATIONS

EDUCATION : Associate's

EXPERIENCE : Collections

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES :

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and / or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.