Front Office Coordinator

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Overview

The Front Office Coordinator would be responsible for greeting all patients and clinic visitors in a friendly manner, directing them to the appropriate location, and providing general information about the office. The front office activities include receptionist tasks, check-in & check-out processes and referral coordination duties.

Responsibilities

• Answering phones efficiently and with proper etiquette, directing calls to the appropriate person / department. Update patient information in the computer when necessary
• Scheduling new patients, collecting insurance information, filling out proper forms to set up new patient files and preparing file labels
• Verifying medical insurance for all appointments (at least one day prior to service) and for walk-in patients
• Maintaining inventory of new patient forms and office supplies required for front desk activities
• Monitoring patient wait time and ensuring physicians\' on-time schedule. Prioritizing appointment versus walk-in. Assisting in pulling charts for walk-in patients
• Providing patients the proper documentation for quick referrals using preferred network
• Ensuring patients leave with all necessary forms and paperwork (i.e. receipt of visit, lab requisition, prescription, etc.)
• Scheduling any necessary follow-up appointments, confirming next day\'s appointments, and following up on any missed appointments
• Respecting and maintaining privacy and dignity of patients to assure client confidentiality at all times

Qualifications

Benefits

Job Details

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