Bilingual Healthcare Customer Service Rep

A company is looking for a Bi-lingual Healthcare Customer Service Representative, remote.

Key Responsibilities

Connect with customers via phone, email, chat, or social media to resolve inquiries

Calmly de-escalate issues and escalate interactions when necessary

Track call-related information for auditing and reporting purposes

Required Qualifications

High School Diploma or equivalent

Minimum of 6 months of customer service experience

Must be 18 years of age or older

Ability to type at least 30 words per minute

Comfortable with desktop computer systems and general knowledge of Windows-based systems