IT Service Desk RepresentativeVirtualVocations • Santa Clara, California, United States

IT Service Desk Representative

VirtualVocations • Santa Clara, California, United States

2 days ago

Job type

Full-time

Job description

A company is looking for a Tier 1 IT Service Desk Representative.

Key Responsibilities

Provide frontline support for end-users by diagnosing and resolving basic technical issues

Manage incident tickets and resolve user issues related to software, hardware, and connectivity

Escalate technical issues when necessary

Required Qualifications

Associate's or Bachelor's degree in IT or related field

Certifications : CompTIA A+ or Network+, Microsoft 365 Certified : Modern Desktop Administrator Associate, and ITIL Foundation Certification

Minimum 1 year supporting macOS and remote access tools

Minimum 3 years in an IT call center or help desk environment

Minimum 3 years supporting Microsoft Windows 10 and Office 365

Create a job alert for this search

It Service Desk • Santa Clara, California, United States

Related jobs

IT Help Desk Support - Level 2 (MSP)

K2 Staffing • San Jose, CA, US

Full-time

Our client is a leading IT Solutions Company located in.A qualified candidate would have both proven experience with technology and outstanding personal communication skills.You should enjoy buildi...Show more

Last updated: 30+ days ago • Promoted

Service Desk Support Analyst

VirtualVocations • Santa Clara, California, United States

Full-time

A company is looking for a Service Desk Support Analyst IV.Key Responsibilities Reviews ticket queue and works to reduce ticket count Uses Incident and Knowledge data to identify common issues a...Show more

Last updated: 30+ days ago • Promoted

MSP Service Desk Manager

VirtualVocations • Oakland, California, United States

Full-time

A company is looking for a MSP Service Desk Manager to lead and develop their MSP Service Desk team.Key Responsibilities Manage the scheduling, assignment, and performance of the MSP Service Desk...Show more

Last updated: 3 days ago • Promoted

HR Service Desk Analyst

Abacus Service Corporation • San Francisco, CA, US

Full-time

The HR Service Desk Analyst is primarily responsible for the delivery of day-to-day HR activities to employees, supervisors, and managers, ensuring that the company upholds best practices.Show more

Last updated: 28 days ago • Promoted

Participant Service Center Representative

VirtualVocations • Santa Clara, California, United States

Full-time

A company is looking for a Participant Service Center Representative.Key Responsibilities Provide outstanding customer service via phone, email, and fax for retirement plan participants Assist p...Show more

Last updated: 30+ days ago • Promoted

Service Desk Engineer

VirtualVocations • Fremont, California, United States

Full-time

A company is looking for a Service Desk Engineer to provide remote IT support and troubleshooting for client environments. Key Responsibilities Maintain high levels of customer satisfaction and ma...Show more

Last updated: 30+ days ago • Promoted

IT Service Desk Manager- MSP

K2 Staffing • San Jose, CA, US

Full-time

Our client is a leading IT Solutions Company located in the.A qualified candidate would have both proven experience with technology and outstanding personal communication skills.You should enjoy bu...Show more

Last updated: 30+ days ago • Promoted

IT Help Desk Technician

Foxconn Industrial Internet - FII • San Jose, CA, US

Full-time

Quick Apply

The IT Helpdesk Technician will be the first point of contact for all IT-related issues, providing prompt, courteous, and effective technical support to internal users.You'll be respons...Show more

Last updated: 30+ days ago

Director, Global IT Service Desk

CrowdStrike Holdings, Inc. • Sunnyvale, CA, United States

Full-time

About the Role : • •The Director of IT Service Desk (ITSD) will provide technical expertise, leadership, and support of the daily activities of the IT Technology Service Desk team, providing worldwide...Show more

Last updated: 2 days ago • Promoted

IT Help Desk Support - Level 2 (MSP)

K2 Staffing, LLC • San Jose, CA, US

Full-time

Last updated: 30+ days ago • Promoted

Bilingual Service Desk Representative

VirtualVocations • Santa Clara, California, United States

Full-time

A company is looking for a Bilingual Service Desk Representative.Key Responsibilities Manage issues through various inbound requests including phone, email, and chat Respond to customer requests...Show more

Last updated: 1 day ago • Promoted

IT Service Desk Manager- MSP

K2 Staffing, LLC • San Jose, CA, US

Full-time

Last updated: 30+ days ago • Promoted

IT Help Desk Support - Level II (MSP)

K2 Staffing • Santa Clara, CA, US

Full-time

Our client is a leading Managed Services Provider (MSP) located in.A successful candidate will have a track record of understanding in business desktop and server technologies that must include : Wi...Show more

Last updated: 30+ days ago • Promoted

IT Help Desk Support - Level II (MSP)

K2 Staffing, LLC • Santa Clara, CA, US

Full-time

Last updated: 30+ days ago • Promoted

IT Specialist

VirtualVocations • Santa Clara, California, United States

Full-time

A company is looking for an IT Specialist to join their IT team remotely.Key Responsibilities Manage and maintain Microsoft Cloud Office 365 and Azure Cloud services Handle Active Directory admi...Show more

Last updated: 30+ days ago • Promoted

Service Desk Analyst

VirtualVocations • Santa Clara, California, United States

Full-time

A company is looking for a Service Desk Analyst (2nd shift).Key Responsibilities : Troubleshoot and resolve technical hardware, software, network, and telephony issues within Service Level Agreeme...Show more

Last updated: 30+ days ago • Promoted