Valet Supervisor

Job Description

Job Description

Company Summary

Global Parking Systems are experts in the management of parking lots, valet services, parking management and shuttle operations at airports across the country. Global Parking Systems are also partnered with SP Plus Parking Corporation, a leader in the parking management space. Together, we are committed to making the parking experience a first-class enjoyable one for parking consumers. Built on the foundation of excellence and integrity, we are dedicated to providing the highest level of service at all of our parking facilities.

Essential Duties and Responsibilities

The basic function of the Supervisor position is to assist in the day-to-day management of the location ensuring that valet operations are handled within contractual guidelines of the location, adhering to company policies and procedures, fostering good client relations and promoting a professional image and approach to the business :

• Greet guests courteously
• Ensure customers are receiving timely service
• Assist customers in and out of their vehicle
• Drive, park and retrieve customer vehicles in a safe and professional manner
• Create a staffing schedule according to the anticipated daily vehicle volume
• Maintain full compliance with the standard operating procedures, while always ensuring the safety and security of vehicles and keys
• Prepare and process daily paperwork according to audit compliance standards
• Ensure that drive lanes and crosswalks are clean of debris, water, oil spills, etc.
• Create and implement a successful staging plan, utilizing all aspects of the locations layout to ensure maximum parking capacity
• Quickly distinguish vehicle make and models; have a general knowledge of vehicle operations
• Substitute for any position, if necessary
• Complete other duties as needed
• Assist with hiring, training and coaching an excellent valet team

Starting Hourly Range of Pay

The salary range for the Supervisor position is $19 - $21 hourly.

Licenses and Certifications

The individual selected for the Supervisor position is required to have and maintain :

Qualifications

To perform the Supervisor position successfully, an individual must be able to perform each essential duty satisfactorily.

Oral Communication

Speaks clearly; listens and gets clarification; responds well to questions

Written Communication

Writes clearly and informatively; able to read and interpret written information.

Customer Service

Maintains positive attitude; responds to requests for service and assistance professionally and courteously.

Adaptability

Adapts to changes in the work environment; able to deal with change, delays or unexpected events.

Judgment

Exhibits sound and accurate judgment.

Physical Demands

The physical demands described are representative of those that must be met by the individual to successfully perform the essential functions of the Supervisor position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the Supervisor position, the individual is regularly required to :

Education Requirements

The individual selected for the Supervisor position must possess :