Patient Services Representative (Full Time - 40hrs)

Job Posting

Job Summary : Performs a variety of patient registration, scheduling, and administrative support duties to ensure smooth clinic operations and excellent patient experiences.

Job Description : Greets and assists patients, visitors, and staff in a courteous and professional manner, providing accurate information and directions as needed. Completes patient registration, insurance verification, and scheduling in accordance with department protocols and compliance requirements. Collects and posts payments, maintains accurate records, and assists with billing or insurance questions. Coordinates communication between patients, clinical staff, and providers to ensure timely and efficient service delivery. Maintains confidentiality of all patient and organizational information in compliance with HIPAA standards. Supports department operations by managing phone calls, messages, and appointment reminders, and by updating electronic medical records accurately. Participates in team meetings and contributes to process improvement initiatives that support MaineGeneral's mission and values.

Scheduled Hours : Full-Time, 40 hours per week Location : Augusta, Maine Scheduled Weekly Hours : 40 Scheduled Work Shift : Job Exempt : No Benefits : Supporting all aspects of our employees' wellness physical, emotional and financial is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness

We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs. Employees have access to industry-leading leave for new parents. A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness

An employee discount program is available to all employees for services provided by MaineGeneral Medical Center. Tuition Reimbursement is available to all employees to further develop skills and career. We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan. Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident. We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development.

We know that our employees are our most valuable resource they're how we grow our business and care for our community. Equal Opportunity Employer M / F / Vet / Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440. Equal Opportunity Employer M / F / Vet / Disability : In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished. The Affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440. EEO is Law (https : / / www.dol.gov / ofccp / regs / compliance / posters / pdf / eeopost.pdf)