Supervisor Intake Patient Access - Remote

Supervisor of Patient Access

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. At Optum, we are a global organization delivering care with purpose while powered by technology and compassion to help millions of people live healthier lives. As part of the Patient Access leadership team, you'll directly influence how patients connect with the care, pharmacy benefits, and resources they need most. The Supervisor of Patient Access oversees the daily operations of the intake team, driving performance, quality, and compliance in benefit verification, prior authorization, and copay processes. This role plays a critical part in ensuring timely access to care while fostering a culture of collaboration, accountability, and service excellence. You will serve as a key resource for team members and cross-functional partners - resolving issues, improving workflows, and supporting continuous development across the department. The ideal candidate is a proactive problem solver and people-focused leader who thrives in a dynamic, fast-paced healthcare environment. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities :

• Oversees and manages the intake team's processes, ensuring timely and accurate order processing from referral sources
• Provides guidance and support to intake specialists in assessing patient needs and handling phone and fax inquiries
• Monitors and verifies processes for patient benefits, eligibility, and authorization requirements to ensure compliance and efficiency
• Ensures completion of start-of-care documentation and supervises the communication of insurance coverage details, financial responsibilities, and available financial assistance options to referral sources and patients
• Manages the database entry for all new patients, overseeing the accuracy and integrity of patient data within the system
• Supervises the documentation process, ensuring all received documents are uploaded and maintained in patients' files
• Tracks and assesses referrals, proactively identifying and addressing needs to facilitate smooth transitions and optimal patient care
• Serves as a resource for team members, addressing referral-related questions, and aiding with complex inquiries or cases
• Collaborates with cross-functional teams to improve intake processes, drive efficiencies, and align with organizational goals

Competency Statements :

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

Preferred Qualifications :

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $48,700 to $87,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline : This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.