Audiovisual Technology Analyst

Position Summary

• Develop, analyze, and implement solutions that address end-user device and AV technology needs
• Resolve hardware and software issues across multiple platforms such as Windows, macOS, Android, and iOS
• Deploy new AV systems for classrooms, conference rooms, computer labs, and campus events
• Install, configure, program, and troubleshoot audio and video technologies, AV control systems, and integrated classroom solutions to ensure reliable access to campus digital resources and network systems
• Manage audio and video signal flow for live events and instructional environments, to ensure optimal quality and performance.
• Oversee campus-wide digital signage management, including content creation, scheduling, workflow coordination, and technical support to deliver timely and accurate communications.
• Provide maintenance and support for complex end-user devices
• Perform compatibility and configuration testing
• Collaborate with vendors and internal stakeholders to design and implement AV technology enhancements.
• Record all work in a timely fashion in the IT Service Management System and update service tickets as work progresses.
• Compile and maintain technical documentation of endpoint hardware, software configuration, and classroom A/V and technology.
• Maintain data records, change management logs, incident reports, and associated software application and system documentation.
• Work independently to set up and support campus events that require computing endpoints by testing and installing the relevant software, configuring required network ports, and coordinating additional network drops and electrical extensions.
• Ensure cabling is dressed appropriately and represents the high-quality standards for the department.
• Consult with end-users and vendors to determine technology requirements to meet specific goals and objectives.
• Mentor and train student workers in their professional growth and development.
• Collaborate and partner with the students to aid in their success in the workplace.