Temporary Support Associate

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Responsibilities

• Cash Wrap : Greet customers with a smile and eye contact; offer your name; interact genuinely; read cues to determine needs; conduct email / name capture where permitted by law; maintain accuracy when operating POS; maintain cash wrap organization and cleanliness; suggest add-ons and sell gift cards; keep cash and POS media accurate and in policy; thank customers and provide reason to return; represent the Coach brand appropriately.
• Stockroom / Warehouse : Receive shipments and transfers; notify Store Management when new product arrives; scan cartons / transfers and verify information; communicate discrepancies; process shipments / transfers per Coach standards and timeframes; organize and clean stock room daily (including offsite / remote warehouse as applicable); shift / organize product to manage sell-through and make room for new product; manage stock levels; perform regular cycle counts and participate in store physical inventories; maintain Loss Prevention standards.
• Sales Floor : Regularly analyze replenishment needs; replenish floor / assigned zone; respond to sell-through and execute visual merchandising; support sales floor activities; communicate price points, features / benefits, color, and stock availability to customers; respond to requests confidently and collaborate with sales team or Store Management as needed; upkeep housekeeping standards.
• Competencies (All Employees) : Drive for results; customer focus; creativity; interpersonal savvy; learning on the fly; perseverance; dealing with ambiguity.
• Competencies (All People Managers) : Strategic agility; developing direct reports and others; building effective teams.

Qualifications

Our competencies emphasize customer service, teamwork, adaptability, and the ability to handle change and diverse customer interactions. The role requires the ability to communicate effectively about price points, product features, and stock availability, and to work with store leadership on inventory and merchandising needs. The description includes formal recognition of the following competencies : Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, Learning on the Fly, and Leadership competencies for managers.

Benefits and Compensation

General Description of All Benefits : Our company offers health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees can enroll in our 401(k) plan and take paid time off for wellness needs and vacations. For additional information about our benefits, see the U.S. Store Compensation & Benefits description. General Description of Other Compensation : Eligible employees receive discounts on certain products and incentive compensation.

Employment Details

Coach is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications related to the position and made without regard to protected characteristics as defined by law. Visit Coach at www.coach.com.

Notes

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