Manager Products 1

Job Opportunity At Baylor Scott & White Health

Hybrid role : Will be onsite one week per month in Dallas, TX. We are open to candidates living outside of Texas. This role is at the forefront of BSWH's innovation agenda on the Customer Solutions team and will be responsible for supporting the planning, development, and launch of new, innovative products that differentiate BSWH in the market. We are innovating products and services as a part of Baylor Health Enterprises, an internal startup within the health system. The Customer Solutions team serves as a major growth engine responsible for developing and launching new digital customer solutions. Customer Solutions generates growth from innovative "white space" opportunities, with a special emphasis on ideas that span digital and traditional in-person channels. The Product Manager will drive the product strategy, helping to define the product roadmap, and oversee the product development lifecycle. This is an exciting opportunity to be part of an innovative team that is changing the status quo in how a healthcare provider goes to market and provides an environment that stimulates professional growth. The pay range for this position is $59.81 / hour (entry level qualifications) - $92.72 / hour (highly experienced). The specific rate will depend upon the successful candidate's specific qualifications and prior experience.

Essential Functions Of The Role :

• Collaborate with the Portfolio Lead, Product Lead, and other team members to develop and execute a comprehensive product vision, strategic product direction, and product roadmap.
• Conduct customer and stakeholder research to identify needs, pain points, and areas for product improvement.
• Build successful technical features and operational processes that work in tandem to provide great user experiences.
• Actively identify and resolve issues and risks, communicating impact and recommended resolutions to leadership.
• Troubleshoot and resolve issues associated with operations, technology, or product feature that impacts customer experience.
• Measures and report on OKRs and help the team achieve those OKRs.
• Execute the GTM roadmap as defined by the Product Lead, collaborating to adjust it as needed.
• Monitor and analyze product performance metrics, user engagement, and customer feedback to drive continuous improvement.
• Set and execute sprint goals and communicate with leadership to ensure prioritization aligns with business objectives.
• Recommend opportunities to improve the product roadmap to the Director of Product.

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Benefits :

Note : Benefits may vary based upon position type and / or level.

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