Director, Issue Management & Compliance Monitoring

Job Description

Job Description

Purpose of Role

Responsible for leading the firm’s compliance monitoring, testing, and issue management programs across all business lines. Ensures that the Compliance Department maintains an effective second line of defense through proactive identification, assessment, and remediation of compliance risks. Designs and oversees comprehensive monitoring plans, manages the execution of compliance testing, and leads the issue management lifecycle to drive timely and sustainable remediation.

Key Responsibilities and Expectation s

• Leads the development and execution of the enterprise-wide compliance monitoring and testing framework.
• Oversees the outsourcing of monitoring activities to third-party partners, ensuring alignment with internal standards, regulatory expectations, and company policies.
• Manages vendor relationships utilized for core job functions, including performance monitoring, quality assurance, and adherence to service-level expectations.
• Reviews and validates results of monitoring and testing activities, ensuring findings are accurate, risk-based, and supported by evidence.
• Develops and maintains monitoring plans that prioritize areas of greatest compliance risk and regulatory impact.
• Delivers consolidated reporting and insights to Compliance leadership and senior management on monitoring and testing outcomes, trends, and emerging risks.
• Oversees the company’s compliance issue management process, from issue identification through remediation and closure.
• Ensures consistent root cause analysis, action plan development, and verification of corrective actions.
• Maintains comprehensive documentation and tracking of issues in accordance with Compliance program standards.
• Provides regular reporting and analysis on issue trends, remediation progress, and areas requiring escalation to leadership or governance committees.
• Establishes and maintains policies, procedures, and governance structures for monitoring, testing, and issue management.
• Partners with Risk, Internal Audit, Legal, and business leaders to ensure alignment across the three lines of defense and minimize duplication of oversight activities.
• Identifies opportunities for continuous improvement in program design, reporting, and operational efficiency.
• Stays informed of regulatory developments and best practices affecting compliance oversight and issue management.
• Performs other duties as assigned.

Reports To

Direct Reports

Qualifications - Experience / Skills / Competencies

Qualifications - Education - Required

Qualifications - Education - Field(s) / Profession(s)

Compensation

The base salary range for this position is inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate’s work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP.

Additional Information

The application deadline for the job opportunity is 12 / 22 / 2025.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and / or expression, marital status, veteran status or other characteristics protected by law.