Supervisor - Barista

Job Details

Ralph Lauren. The Supervisor at Ralph’s Coffee, will ensure a consistently memorable hospitality experience for the department, while ensuring the implementation and accuracy on day to day operational processes, procedures and standards for the Hospitality business. The Supervisor is responsible for supporting the General Manager within Ralph’s Coffee shop in keeping with customer experience, brand, and operational standards. The Supervisor, in partnership with the General Manager will also ensure the Ralph’s Coffee team is fully trained on technical skills, safe work practices, product knowledge, store service standards, and brand philosophy. The Supervisor is to promote a friendly and welcoming environment for customers and team members, modeling our Company Ethos and brand values at all times.

Operations :

• Responsible for the implementation of and adherence to both new and existing policies and procedures.
• Maintains a clean, organized and stocked environment that adheres to company, health and safety standards.
• Informs GM and AGM of supply needs for all branded retail product, food, coffee, dry goods, supplies, and other product and materials as needed. Assists in the distribution of product shipments as needed.
• Supports any inventory management as directed. Will accurately manage inventory to ensure we are always stocked with necessary items.
• Supports Assistant Hospitality Manager and Hospitality Manager in effective and positive communication amongst all team members.
• Promotes and practices safe work habits, reporting to the GM of potential safety hazards, operational inconsistencies and team member incidents while during shift hours.

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Training & Development :

Requirements :