Job Description
Position Summary :
Our client is seeking a professional with strong executive presence who can confidently engage with senior leadership. This position will lead and oversee all aspects of warehouse and distribution operations within a retail-focused 3PL environment. This role is responsible for driving operational excellence, ensuring client satisfaction, optimizing supply chain processes, and managing cross-functional teams to meet performance goals.
The ideal candidate will have deep experience in retail logistics, warehouse management systems (WMS), and a strong track record of leading high-performing teams in a fast-paced, customer-centric environment.
Key Responsibilities :
Strategic Leadership :
- Develop and execute operational strategies aligned with company goals and client expectations.
- Lead continuous improvement initiatives to enhance efficiency, reduce costs, and improve service levels.
Warehouse & Fulfillment Operations :
Oversee daily operations across multiple warehouse facilities, including receiving, inventory management, order fulfillment, and shipping.Ensure compliance with safety, quality, and regulatory standards.Client Relationship Management :
Serve as the primary operational contact for key retail clients.Monitor service level agreements (SLAs) and implement corrective actions as needed.Team Management :
Lead, mentor, and develop operations managers and supervisors.Foster a culture of accountability, collaboration, and performance.Technology & Systems :
Drive adoption and optimization of WMS, TMS, and other logistics technologies.Collaborate with IT and systems teams to ensure seamless integration and data accuracy.Financial Oversight :
Manage operational budgets, labor costs, and capital expenditures.Analyze KPIs and operational metrics to identify trends and opportunities.What we are seeking :
Bachelor’s degree in Supply Chain Management, Business Administration, or related field (Master’s preferred).8+ years of experience in logistics or supply chain operations, with at least 3 years in a senior leadership role.Proven experience in retail logistics and 3PL environments.Strong knowledge of WMS, TMS, and ERP systems.Excellent leadership, communication, and problem-solving skills.Ability to thrive in a dynamic, high-volume environment.Preferred Skills :
Lean Six Sigma certification or experience with process improvement methodologies.Experience managing multi-client operations and seasonal volume fluctuations.Familiarity with e-commerce fulfillment and omnichannel retail logistics.