Academic Coach CSTEP Program Part Time

The Academic Coach is responsible for assisting in the development, implementation, and monitoring of learning center services and events: tutoring, learning resources, and workshops.

The incumbent will be responsible to:

Primary Functions:

· Assist students in the development of effective study and learning strategies as needed.

· Offer academic success coaching by identifying barriers to success and strategies to overcome those barriers

· Offer support and guidance to meet each student's individual needs

· Provide academic tutoring for all subjects within proficiency

· Offer periodic workshops on a variety of topics related to student success

· Maintain accurate tutoring records by entering information into tutoring software system (WCO)

· Maintain contact with student's academic advisor and/or faculty as needed

· Advise students on academic probation

· Monitor phone calls and welcome desk while maintaining inventory or control of Learning Center's study materials, supplies and equipment

· Assist in the promotion of learning center services.

· Work with the appropriate administrators ensuring a smooth flow of learning center operations.

· Make referrals to important services such as tutoring, testing, accessibility services, and other important student support services.

· Share in the supervision of the work-study students employed by the Center.

· Assist in the assessment of tutoring services.

· Serve prospective students by answering questions about the Center services.

· Assume various responsibilities as determined to be appropriate by the director and associate director.

Minimum Qualifications:

· A Bachelor's degree (Masters preferred) in Education, Higher Education Administration, Student Personnel Administration or academic discipline

· Competent using Microsoft Office programs including Word, Excel, and Outlook.

· Strong written and oral communication skills

· Experience in a customer service function for a minimum of two years

· Experience with keeping records and developing reports

· Experience developing and facilitating training workshops

Job Specific Competencies:

· Must demonstrate competence with Microsoft Office including Word, Excel and Outlook.

· Effective oral and written communication skills, interpersonal skills, and record keeping

· A commitment to enriching the lives of students by promoting a positive learning environment; enhancing the quality of the student experience; and philosophically supporting programs and policies that facilitate student success.

Essential Job Functions:

· Must be able to use initiative and independent judgement

· Ability to deal with students, faculty and staff in a professional and effective manner

· Organized and detail oriented

Position Specifications and Working Conditions:

The physical demands and the work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Office environment

· Operates basic office equipment

· Communicates through oral and/or written forms

· Competently uses Microsoft Office products

· May require lifting up to 10 pounds

· Limited stair climbing

· Ability to work at multiple locations

· May require sitting or standing for extended periods of time

· Reasonable accommodations will be provided for incumbents with physical limitations.