Oncology Patient Scheduler 3

Overview

Oncology Patient Scheduler 3 at University of Miami Miller School of Medicine. Responsible for scheduling diagnostic therapy and procedures, coordinating with physicians, radiologists, and technology staff.

Responsibilities

• Oversees scheduling workflow of all departmental patient schedulers.
• Provides daily pending orders and scheduling reports to Manager; first available reports weekly as needed.
• Triages diagnostic technologist worklist schedule daily to ensure no discrepancies.
• Works with EGAIN web-based system to monitor phone volumes, agents and quality assurance daily.
• Performs quality assurance checks on calls and provides individual reports weekly.
• Assists Supervisor with introduction and implementation of new scheduling techniques and procedures.
• Assists Supervisor in conducting performance improvement meetings concerning scheduling workflows.
• Assists Supervisor in maintaining proper scheduling staffing levels.
• Provides leadership, education, and orientation to all new scheduling staff.
• Acts as a role model for all patient schedulers and supports all managerial decisions by promoting a team effort and open communication.
• Assists Supervisor with employee performance evaluations weekly and yearly.
• Ensures staff adheres to departmental guidelines for consistency.
• Provides STAT overbook slots for all radiology modalities to all patient schedulers.
• Edits database and software templates as needed when Supervisor / Manager are unavailable.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Qualifications

Education : High School diploma or equivalent.

Experience : Minimum 3 years of relevant experience.

Benefits

Competitive salaries and comprehensive benefits package including medical, dental, tuition remission and more.

Equal Opportunity Employer

The University of Miami is an Equal Opportunity Employer - Females / Minorities / Protected Veterans / Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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