Customer Success Manager

As a digitally automated clinical supply chain solution, Cardinal Health™ WaveMark™ Solutions leverages predictive modeling and automated inventory management - coupled with expert support services - to empower health systems' clinical and supply chain teams to optimize clinical workflows and improve efficiency. With WaveMark offerings in operating rooms, procedural labs, clinical labs and nursing units, hospitals gain enterprise visibility of their supply chain to support product availability, optimize clinical workflows, improve financial performance, and enhance patient safety. Using barcode and RFID technology, WaveMark links product usage to the patient record at the Moment Of Care (MOC), providing both inventory documentation and real-time product level insights to help protect patients from recalled or expired products.

Job Summary

The Customer Success Manager plays a critically important role in the customer's success and WaveMark's business growth. This role provides professional executive level support to stakeholders to understand their strategic needs, build stable, long-term trusted relationships, and maximize account penetration and growth. This role will work closely with key customer decision makers and a team of Success Consultants to ensure that customers see value in the delivered WaveMark solution, ultimately leading to contract renewal and / or expansion. This role will be overseeing several WaveMark customers, primarily in California.

Responsibilities

• Maintain a long-term relationship with key stakeholders for one or more accounts and driving revenue growth by identifying growth opportunities that align with customer strategic demands.
• Manage a team of Success Consultants to deliver customer satisfaction, solution adoption, and renewal / expansion.
• Operate independently with limited direct supervision, while also working with a multidisciplinary team.
• Use data to tell a story that demonstrates customer success, WaveMark value, and ROI from utilizing the solution.
• Results oriented, ensuring we deliver on existing commitments while also working to continuously improve processes.
• Demonstrate a level of understanding of the customer's culture to build effective relationships and gain trust.
• Work collaboratively with internal and external teams including Operations, Customer Service, and Software Engineering during deployment process as well as identify opportunities post go live for improved analytics and enhancements to further differentiate our solutions.
• Demonstrate strong communication skills; be comfortable presenting to and interacting with customers on a regular basis, including facilitation of meetings.
• Define strategic direction and drive the creation, tracking, and completion of deliverables with internal and external stakeholders.
• Collaborate with Sales team to Identify expansion opportunities and develop a growth strategy that will be successful with each customer.
• Articulate WaveMark's value proposition in a way that resonates with stakeholders.
• Support project management and implementation by traveling for implementations and for customer and internal meetings.

Qualifications

What is expected of you and others at this level

Anticipated pay range : $136,900 - $156,400

Bonus eligible : Yes

Benefits : Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Application window anticipated to close : 11 / 21 / 25

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.