QMS Operations Supervisor

Job Title : QMS Operations Supervisor

FLSA Status : Non-Exempt

About us

Physicians East, P.A.is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina.

Location & commitments

FT / PT / Temp / PRN role based at our Greenville (other) location, Monday-Friday, 8a.m. – 5 p.m. Additional hours may be required to meet the needs of the business. Weekend work is rare but can occasionally be necessary.

Supervision Received : Reports to Director of Operations and Operations Manager.

Supervision Exercised : Supervises reception staff as assigned.

Typical Physical Demands : Requires prolonged sitting, some bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.

Typical Working Conditions :

Normal office environment. Travel between all assigned facilities is required. Occasional evening or weekend work as necessary.

About the role

Responsible for the general supervision of operations employees at the Arlington office to include the following departments : Endocrine, Rheumatology, Pulmonary, Hematology / Oncology, GI, Surgery, Main reception, switchboard, phones, as well as Urgent Care, Winterville, Farmville, and Grifton offices.

Responsibilities :

• Supervise the receptionists, floaters, appointment secretaries and all other staff as assigned.
• Train all new employees on office policies and workflow and work to provide ongoing updates and additional training for existing employees on informational and policy changes.
• Provide backup assistance to Manager and Department Coordinators as needed.
• Train all employees on office policies and workflows specific to their assigned area.
• Communicate all informational and policy changes from various departments.
• Manage information and training with On Job Trainers to provide ongoing updates and additional training for new and existing employees in a real time environment on computer software and business office policy changes.
• Provide guidance to employees in all areas of customer service to continuously strengthen their understanding of how their interactions with others affect their workplace.
• Work closely with Nextgen Team to maximize Nextgen changes and education.
• Work with the Centricity Team to maximize system changes and education.
• Act as a liaison between assigned staff and other employees, physicians, patients, and vendors to allow for open communications and superior customer service.
• Review the workflows of assigned areas in conjunction with other departments to guarantee the overall success of the office through well-organized, simplified

processes that meet the various needs of both the patients and other staff members.

Candidate requirements :

o Must work well under pressure and can interact effectively with physicians, mid-level providers, clinical and non-clinical employees as well as the public and vendors.

Affirmative Action / EEO statement

Physicians East, P.A.is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family

medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and / or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application / employment process. Contact HR Office at or email

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.