Community and Client Services Manager

Job Description

Job Description

Position : Community and Client Services Manager

Department : Community and Client Services

Reports To : Senior Director of Operations

Location : 3280 Chamblee Dunwoody Rd Chamblee, GA 30341

Summary :

LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals.

The Manager of Community and Client Services oversees customer-facing for service and LifeLife programs dedicated to strengthening community resources and alternatives to shelter intakes. This role is responsible for ensuring that programs and resources are available in a timely and accurate manner and for developing and maintaining a knowledge management framework that can be used to continuously improve this content. The Manager of Community and Client Services will be responsible for cultivating a strong customer community in public forums, identifying, and strengthening relationships with community advocates, and promoting and growing that community in relation to people and animals. Finally, the Manager of Community and Client Services will directly manage a team of Community Support Coordinators and Client Service Coordinators to help achieve these goals.

Essential Job Functions :

This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

Uphold the standards and values of LifeLine Animal Project :

Save Lives Build Community Be Exceptional Stewards Be Courageous

Be Compassionate Take Responsibility Respect, Embrace and Celebrate Diversity

Leadership Responsibilities :

• Manage LifeLine’s collaborative programs to strengthen community relations targeted to keep animals with owners, while respecting, embracing, and celebrating the diversity of individuals.
• Take responsibility to lead programs and initiatives focused on collaboration, safety-net and resource-building.
• Supervise staff, oversight of duties, monitor performance and adherence to LifeLine’s philosophy, program objectives and standards.
• Conduct annual employee evaluations, performance improvement plans and assist staff in setting and attaining goals.

Collaboration and Customer Service :

General Responsibilities :

Continue education by participating in LifeLine’s 40-hour annual training requirement.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education and / or Experience :

Minimum of high school diploma or equivalent. At least one year of leadership experience.

Two or more years’ experience in community outreach or advocacy experience.

Experience working with people from many different backgrounds.

Fear Free Sheltering preferred.

Work Environment :

While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.